Leading brewer Carlsberg has agreed a five-year contract with management consultancy Accenture to provide application services for its European operations.
Under the agreement, Accenture will support a range of application services in a co-sourcing agreement managed by Carlsberg.
It will include incident management and problem management, and a seven-step improvement process for incident/problem management.
In addition, Accenture will support service validation, test management and request fulfillment.
The services will support Carlsberg’s Business Standardisation Programme (BSP), which aims to enable future growth through the introduction of common business processes, and shared best practices across its European operations.
The contract complements an agreement announced in April 2009, under which Accenture supports Carlsberg’s SAP and Microsoft software implementations in Europe, and the delivery of a common enterprise resource planning platform.
“The choice of Accenture to help us support BSP reflects their proven experience in delivering similar application services in the consumer products industry and the flexibility it offers in helping us to achieve the aims of our BSP,” said Kenneth Egelund Schmidt, vice president CIO at Carlsberg.
“This contract underlines Carlsberg’s drive for optimisation and continuous improvement,” added Henrik Rasmussen, senior executive in Accenture’s consumer goods and services practice. “The services to be implemented under this contract will help Carlsberg to benefit from a standardised delivery of application services, which is crucial to achieving high performance.”