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The vast majority of UK retail leaders (79 percent) believe that putting customers first will determine their long-term success, while a similar amount (84 percent) cite ‘trust’ as an important factor for maintaining strong customer relationships. This is according to
Following what the British Retail Consortium declared to be ‘the worst Christmas for 10 years’ Tax Free Shopping expert Global Blue has released its latest insights report on International visitor spend in the UK in 2018, painting a more positive
Thomas Cook and Iceland are today recognised as being the brands most trusted by their customers in the annual Feefo Trusted Service awards for 2019. Both brands are among those named winners of the highly-coveted Gold Trusted Service award.
Last year was challenging for retailers, with numerous profit warnings, store closures and job losses. Familiar high street names such as Toys R Us disappeared completely, with many blaming online shopping for the decline.
Global information company The NPD Group says visits in the British out-of-home (OOH) or eat-out foodservice market will slide in 2019 and 2020. The market peaked at 11.35 billion visits in 2017 but dropped - 0.5% to 11.29 billion in
Over half (52%) of UK employees believe their personal technology feels more modern and is more user friendly than their workplace technology and a further 50 percent wishes their workplace technology performed in a similar manner to their personal technology.
Millennial and Gen Z shoppers are increasingly browsing and purchasing online while in-store, reveals retail research from Conversant. According to the findings, 78% of younger generations shop both in-store and online simultaneously, and are 34% more likely than older customers
A major report into commuters’ spending habits, conducted by leading Out-of-Home (OOH) media agency Kinetic and OOH media owner Exterion Media, in partnership with the Centre for Business and Economics Research (Cebr), has revealed that the value of commuter commerce
Amazon has been named by consumers as their favourite brand, with retail stalwarts Marks & Spencer, John Lewis, Sainsbury’s and Tesco the others most mentioned. It was also the only brand to feature inside the top five across a variety
Retail Times' editor, Fiona Briggs, has been ranked 69th in Vend's Top 100 Retail Influencers for 2019.
Eighty two per cent of UK employees will buy meals more often from their workplace canteen or restaurant if they can order ahead and pick up their meal from a dedicated service point, research by Omnico and The Caterer magazine
Despite a year of unprecedented global volatility, involving political uncertainty, extreme weather events and continuing currency fluctuations impacting competitiveness, the value of Irish food, drink and horticulture exports to the UK market reached €4.5 billion, an increase of 2 per
Footfall in December fell by 2.6 per cent, a lesser decline compared to the previous year when it fell sharply by 3.5 per cent. This is the thirteenth month of consecutive decline, according to the latest BRC-Springboard monitor.
The Irish grocery market grew by an impressive 3.0% over the 12 weeks to 30 December, ensuring a record festive period for retailers. The latest Kantar Worldpanel data shows value sales reached €995 million in the month of December –
A new report by MTW Research on the UK kitchen market suggests kitchen sales will rise by £50 million in 2019, despite ongoing challenges for the £3bn kitchen products industry.
The Report on Jobs, published today by KPMG and the REC, showed that the number of permanent and temporary retail vacancies rose markedly at the end of 2018
Latest survey data indicated that demand for permanent retail staff rose at the
A ‘perfect storm’ of Brexit, business rates, inflation, the growth of e-commerce, and employee cost pressures, will continue to weigh on the minds of UK retailers in the year ahead, according to CBRE UK’s 2019 Real Estate Market Outlook. The
With the UK’s Christmas holiday now behind us, retail management software leader Vend has revealed the most-purchased products in the run up to 2018’s big day for independent retailers.
Amid negative headlines for the high street, supermarkets have painted a brighter picture, posting record sales of £29.3 billion over the Christmas trading period. Though lower inflation took its toll on sales, the latest grocery market share figures from Kantar
In 2018, after years of card payments slowly weighing in on the dominance of cash transactions, cashless has now overtaken as the most popular method of payment. Last year saw a 15% drop in notes and coins used, and strengthened
New research from workplace experts, Acas, has revealed that over half of workers (53%) believe that getting the right people with the right skills will be the biggest issue faced by their workplace in the year ahead.
The number of retailers entering into administration in 2018 was 125 - compared to 118 in 2017, a marginal increase of 6% according to Deloitte’s latest insolvency figures. In addition the number of retailers entering into Company Voluntary Arrangements (CVAs)
Fashion designer and American icon Tom Ford has been crowned as Europe’s most popular luxury brand, according to independent research conducted by Kelkoo, the largest pan-European ecommerce advertising and shopping comparison service.
The UK workforce is increasingly keen for companies to offer them more team-based perks such as company sports teams, according to new research.
A study of 2,315 UK workers published in the 2018 Great Perk Search Report by Perkbox, the
January 2nd is being dubbed ‘Wing Back Wednesday’ as thousands of unwanted gifts are sent back to stores. Many Brits use the first day back in reality after Christmas to return items - and last year the parcel comparison