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As lockdown restrictions were reintroduced throughout September, online sales returned to patterns that would be expected this time of year. In comparison to the spending surges seen during phase 1 of the lockdown, last month recorded steady seasonal online sales
Covid-19 and the growing climate crisis are accelerating trends – such as advances in technology, more flexible and remote working and greener travel – that are causing a seismic shift in the way we use and view our cities,
A third of UK customers would ditch companies after just one poor experience, according to research conducted by SAS, the leader in analytics. Meanwhile, 90 per cent of customers would abandon companies after just two-to-five poor examples of customer service,
Brands have embraced agile working practices in the drive for resilience, but are neglecting key contributory factors – including ‘Humanity’ – that could help future-proof them against subsequent crises, according to a new study out today.
Retailers are expected to experience record levels of consumer abuse this year, as research reveals dramatic shifts in shopping behaviour as a result of the pandemic.
The latest movement of people data from CACI and its partner, Location Sciences, suggests that, contrary to the image widely portrayed, the difference in the impact of Covid-19 on consumer behaviour is increasingly based on demographics, rather than geography.
A holistic view of retail stock increases the number of products available to online shoppers by 21%, according to new research.
The latest grocery market share figures from Kantar show take-home grocery sales rose by 9.4% during the 12 weeks to 4 October 2020. However, in the shorter term sales increased by 10.6% over the latest four weeks, an acceleration from September.
Three-quarters of shoppers are so concerned about packaging that they want brands, manufacturers, and retailers to make significant changes – and ensure products are as sustainably packaged as possible before they hit the shelves, according to a new independent survey
Latest data from retail experts Springboard reveals that footfall across UK retail destinations declined by just -0.3% last week from the week before. This is compared with -3.5% in the previous week which saw the first complete week of the
New research released today suggests temporary work is set to surge as more than a quarter of firms (27%) in the UK reconsider the role agency workers have in their business. At the moment, just one in six firms (15%)
In a survey of 2,028 Brits with varying nicotine habits, vape brand blu sought to discover how the UK’s nicotine habits changed during lockdown.
The shift towards online shopping risks alienating older consumers in the event of another lockdown, according to research by global commerce agency 5874 Commerce.
New research from Whistl, the leading delivery management company in the UK, has found that 36% of online shoppers increased their frequency of online retail purchases during the Covid lockdown period. Interestingly while 49% of over-65s increased their online
The UK Government’s proposed ban on off-shelf promotions of food and drink products high in fat, salt or sugar (HFSS) will have a major impact on FMCG manufacturers and retailers, according to new figures released by IRI, a global leader
September saw a slight drop in shopper confidence as tighter restrictions and uncertainty over the EU exit led the news agenda, according to the latest IGD Shopper Confidence Index.
Q4 2020 will see one of the longest and most competitive periods of discounting that British retail has ever experienced, with more deals over a longer period, vying for a share of decreasing consumer spending.
Britain has become a nation of stay-home style gurus during the covid crisis - as new data from Fiverr reveals searches for online fashion designers are up 125% in the last six months.
half of the UK would try plant-based products for their positive health benefits
According to a recent study commissioned by centre:mk, one of the UK’s top 10 shopping centres, 49% of adults now own more ‘relaxed’ clothes than ever before. The poll of 2,000 adults revealed that Britain has become a nation of
Eco-conscious children believe we’ll be eating very differently in the future, new research today shows. According to a study of 1,000 5-12-year-olds, four in 10 (44%) believe we’ll eat less meat in 50 years’ time, instead opting for plant-based alternatives
Secondmind, The Decisions Company, today released new research indicating that 82% of supply chain decision-makers have been left frustrated by AI-powered systems and tools during the COVID-19 crisis. Secondmind commissioned independent global research firm Censuswide to survey over 500 supply
A new survey of UK consumers indicates that COVID-19 has had a huge impact on the ways that people are paying for goods and services offline. The survey, commissioned by global technology mounting solution experts, Ergonomic Solutions, shows how ‘in-person’
Research released today reveals that home delivery charges have become a key influence on which retailers shoppers choose, according to research released ahead of Amazon Prime Day on 13-14 October and the upcoming Christmas buying rush.
Two thirds (66%) of shoppers in the UK are now more likely to shop in their local communities than they were a year ago, according to new research released by Mastercard.