Customer demand for in-store experiences reaches an all-time high, reveals retail app Slip
Demand for in-store experiences has grown following global lockdowns, reaching an all-time high in March 2022, reveals retail app Slip.
Articles in category: Data Time
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Firms must flex to win love and loyalty of new wave of online shoppers
New research by the World Retail Congress with Railsbank investigating the behaviours of today’s new global consumer finds that the online buying habits developed over the pandemic are sticking.
Price-sensitive, locally-minded and digitally-motivated are consumers top in-store demands, Sensormatic reports
Price-sensitivity, supporting local retail and sustainability initiatives, and digitally-driven in-store experiences are among the new top demands of shoppers, as the consumer psyche has evolved and prompted retail to reset post-pandemic, the latest data from Sensormatic Solutions reveals.
UK Food and drink manufacturers ramp up efforts to improve the nation’s health
A report released today by the Food and Drink Federation (FDF) celebrates the work of UK food and drink manufacturers to support the health of the nation by improving the nutritional status of their products and offering consumers a wide
EY UK Future Consumer Index: affordability remains front of mind as economic uncertainty and rising costs affect UK consumers
UK consumers are prioritising affordability and sustainability in their purchasing decisions as growing economic uncertainty diminishes consumer confidence, according the latest EY UK Future Consumer Index.
Consumers make early inflation trade-offs in discretionary channels, Numerator Shopping Behavior Index finds
Numerator, a data and tech company serving the market research space, has published new income level views in its Shopping Behavior Index, which tracks consumer buying behavior across 12 retail channels, including online, in-store, and quick service restaurants (QSRs), indexed
Latest research from Dojo uncovers a shift in British consumer behaviours
Latest research commissioned by leading financial technology provider Dojo has revealed a shift in British consumer behaviour. The data uncovered how consumers are moving away from convenience and commoditisation of goods and services and instead seeking out more memorable experiences.
Total till sales remain in decline due to online pandemic comparatives, Nielsen reports
Total Till sales at UK supermarkets fell -4.1% in the last four weeks ending 26th March, the lowest sales growth so far recorded in 2022. However, this is the final figure measuring sales growth against the high lockdown comparatives, indicating
E-commerce SMEs plan significant growth, with 90% going international, but poor integration threatens progress, finds survey
Mollie, one of the fastest growing payment service providers in Europe, today reveals the average growth rates of UK small and medium-sized (SME) e-commerce merchants in 2021 and insight into their future plans. The data indicates impressive growth and encouraging
Volumatic survey finds support for cash but also some misconceptions post-Covid
While businesses adjust to a new normal with the end of restrictions, it seems that some of the misconceptions around cash usage raised during lockdown still persist, despite ongoing support for cash and a definite demand for payment choice from
Ninth annual UserTesting CX survey reveals a surge in demand for human insight to drive customer empathy and understanding
UserTesting, a leader in video-based human insight, today released the 2022 CX Industry Report that reveals a strong global demand for actionable human insight across every industry and every size organisation as customers’ needs and expectations continue to evolve and
Businesses must take a holistic view of diversity to truly embed real change, the McKenzie-Delis Review warns
While some of the UK’s biggest companies are increasing their focus on workforce diversity and inclusion, many have barely begun to embed real change on areas such as sexual orientation, race and disability, the McKenzie-Delis Review finds.
One third of UK SMEs risk losing out on vital export opportunities, Alibaba reports
UK businesses could be missing out on important export opportunities and the chance to grow on an international scale, according to new research released today from Alibaba Group.
Top UK retailers’ customer service quality revealed and ranked in new mystery shopping report
Customer service expert, FM Outsource, has conducted a thorough review of the customer service offering of major high street and online brands to determine who is providing the best service on the market. The mystery shopping data has been condensed
Brands engaged with nearly half a billion pounds worth of marketing space through the pandemic, new report shows
The way we congregate and gather has changed immeasurably over the past two years, and our favourite brands have taken note. With the British Retail Consortium reporting that retail footfall on UK high streets fell by 24.2% in January 2022
New beauty research: two-thirds of consumers are uneasy about health & beauty brands promoting ‘woke’ causes
According to new research, two-thirds (68%) of consumers are uneasy or unsure about health and beauty brands teaching and promoting ‘woke’ causes.
Home Office figures show rise in crime for local shops during pandemic
Official figures from the Home Office published today (30th March) have again shown the link between the Covid-19 pandemic and crimes committed against wholesalers and retailers.
Prestige vegan make-up sales in the UK increased 28% in 2021, reports The NPD Group
Prestige vegan make-up sales in the UK increased 28% in 2021, according to The NPD Group. As consumers increasingly switch to vegan diets, it is natural that they will want to purchase other products that align with their lifestyle philosophy.
Mother’s Day ecommerce revenues jump 54% year-on-year as retailers see online sales bloom, Wunderkind reports
UK ecommerce retailers saw online revenues bloom in the lead up to Mother’s Day (27 March, 2022), up 54% year-on-year (YOY) and up two-fold on pre-pandemic levels, as traffic to ecommerce websites ahead of the day dedicated to celebrating mums
UK retailers still failing to invest in post-purchase experience despite falling consumer confidence, research reveals
New findings have revealed that – for the second year running – brands are failing to meet consumer expectations between checkout and delivery, and generally still providing a subpar online shopping experience post-purchase. This is despite the year prior, 2021,
Buyers have keen appetite for food and drink manufacturing, accountancy firm shows
The Food & Drink Manufacturing sector has bounced back after a ‘tumultuous’ year, as consumer demand continues to drive growth in alternative markets, according to accountancy and business advisory firm, BDO LLP.
New data reveals most popular online shopping days and habits of 2021
New data released today by e-commerce shipping platform Sendcloud has revealed some new insight into consumer buyer behaviour across the EU.
Inflation starting to drive grocery behaviour as pandemic loosens hold on shopper habits, Kantar reports
The latest take-home grocery figures from Kantar show that supermarket sales fell by 6.3% over the 12 weeks to 20 March 2022. Sales are still up versus two years ago, though only by 0.7% as the comparison now includes the
Majority of retail businesses failing to deal with menopause in the workplace, study finds
British retailers will continue to lose skilled workers if they continue to disregard the significance of how menopause symptoms such as joint pain, hot flushes, memory loss, fatigue and anxiety, can dramatically impact performance in the workplace.
Brits spend almost £500 annually on luxury items such as toys and special treats for their pets, research shows
Latest data into pet owners’ outlook on costs and care for pets shows over seven in 10 (71%) Brits are willing to spend more on their pet than themselves.
