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New research has found that nearly 30% of employees in retail customer service roles are most likely to look for a new job in January, due to a seasonal slump in engagement and motivation.
As automation technology continues to mature, it is becoming increasingly a point of competitive advantage, with consumers responding positively to the improved convenience that it can deliver. However, in order to capitalise on this trend, retailers will need to prioritise
The latest grocery market share figures from Kantar show year-on-year supermarket sales grew marginally by 0.2% in the 12 weeks to 29 December. While retailers still took a record £29.3 billion through tills in the so-called golden quarter – up
Retail intelligence experts Springboard today announced that the post-Christmas shopping period saw footfall drop by an average of -4% from the 26 December to 1 January. Following a lacklustre two weeks in the lead up to Christmas, retailers were hoping
On Thursday 2 January 2020 – Takeback Thursday – returns of online purchases are predicted to increase by 72% compared to the average number of return parcels per day in December, according to Royal Mail. Takeback Thursday is the day
A recent survey by leading monthly instalment payment solution Splitit highlights the growing importance of consumer returns within the e-commerce industry. The Splitit survey revealed that a good return policy is not only key to overall customer experience, but directly
The UK’s retail industry is likely to grow by at least +1.0% in 2020, despite weaker food sales, according to the latest predictions from the KPMG/Ipsos Retail Think Tank.
London’s position as the number one shopping destination in the UK is under threat as international shoppers start to travel further afield to meet their shopping needs.
When it comes to product choice, new research can reveal that the capital’s consumers are influenced by brands and products that are ‘ethically sourced’ and those that have ‘eco-friendly, sustainable packaging’.
As online shopping continues to be the fastest-growing channel in Asia’s grocery market, international researcher IGD reveals the two biggest players, JD.com and Alibaba, are driving the most growth in online grocery shopping, with their combined grocery sales growth in
Almost three quarters of UK shoppers (72%) think that retailers could do more to make their e-commerce websites more engaging, research from the latest report from Tribe (formerly SciVisum), a leading web performance and testing service provider, reveals.
Britain has ramped up its spend on chocolate, crisps, soft drinks and spirits as stay-at-home consumers have turned to indulgent treats, reveals new data from Nielsen for The Grocer’s 2019 Top Products Survey.
Leading garden centre, Hayes Garden World, has released a report exploring consumer buying habits and trends at Christmas time.
Average pre-Christmas discounting has reached a record 43.8% this December, –0.2% deeper than the same time last year, according to analysis of more than 800,000 online and in-store products by Deloitte.
Grocery retailers enjoyed increasing sales again in the 12 weeks to 1 December, as the market grew by 2.3% according to the most recent figures from Kantar. This is slightly slower than the 2.6% registered last month, but with just
The global grocery retail market will generate an additional US$2.2 trillion in sales by 2024, growing by 24%, according to the latest forecast from international research organisation IGD.
The UK is planning to spend £26.9 billion on Christmas gifts this year, according to new research from personal finance comparison website finder.com.
Effectiveness Agency System1 has released its annual Christmas Ad Top 10, from the industry’s most comprehensive testing program. The company tested over 70 different campaigns over the last month to find out which brand – big or small – made
The Food and Drink Federation (FDF) has published a report today showing that Q3 food and drink exports have increased by 8.3% (y-o-y) to £6.2bn, largely driven by export value growth to non-EU countries (+13.1%), which was over twice that
Global information company The NPD Group has identified five trends that could shape Britain’s £57 billion out-of-home (OOH) foodservice industry in 2020, with the need for increased sustainability from foodservice operators a clear theme. NPD Group analysts say consumers expect
The latest grocery market share figures from Kantar show year-on-year supermarket sales growth slowed again during the past 12 weeks to a modest 0.5%. Amid the uncertainty of a General Election, a lacklustre Black Friday and a wet autumn, shoppers
As buy now, pay later payment options continue to surge in popularity, new research finds that the majority of customers (83%) would use point of sale (POS) finance when purchasing from SME retailers.
As the countdown to Christmas begins, new research has discovered that one in five Brits have knowingly chosen fake goods, with over a third (36%) of those people purchasing more than four in the last 12 months.
Retail is the sector where UK businesses are most likely to feel exposed to a series of threats to business growth in 2020. With the demise of Mothercare, news of Sainsbury’s profits diving 90%[1] and Marks & Spencer reporting
An online price tracking website tracked 18 of the most popular items Britons buy for their Christmas dinner across seven of the major supermarkets to determine which one is cheapest.
