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HubSpot, a leading growth platform, today revealed that 31% of customer service professionals believe that their organisations view customer service as an expense rather than an opportunity for growth, up from 23% last year. With 86% of customers experience experts
Following its latest health assessment, the KPMG/Ipsos Retail Think Tank (RTT) has determined that retail health worsened severely in the second quarter of 2020. The RTT’s Retail Health Index (RHI) – a quantitative and qualitative assessment of demand, margin and
Adaptive pricing is needed to ensure grid stability as demand for Electric Vehicles increases, according to research by the University of Cologne.
More than half (56%) of UK business leaders have said they’re not planning to invest more in digital transformation - with 39% saying their plans have remained the same and 17% have even rolled back their plans - despite COVID-19
Global information company The NPD Group says there is clear evidence of a slow but encouraging recovery in the British out-of-home (OOH) foodservice market. Weekly spend to the end of week 28 (Sunday 12 July) recovered to 50% of the
Online share of sales accounted for 14% of all grocery spend in the UK in the last four weeks ending 11th July 2020. This is up from the 13% share recorded in the previous four weeks, and 10% share from
A new ‘conscious consumer’, more aware of the environmental impact of their purchases, has emerged from the coronavirus lockdown, a new research report by PFS and LiveArea, has found.
More young Brits are choosing to take post-lockdown camping breaks this summer so they can experience the “unbeatable feeling” of the great outdoors.
One in seven of the UK adults (14%) now working from home admit that they have bought items specifically to look good in the background of their video calls with colleagues and clients, according to new research.
Two-thirds (66%) of shoppers say the safety measures a retailer has put in place to protect them from Covid-19 will determine where they spend their money, a poll has revealed.The survey conducted by Vitreous World for Cennox, the global retail
Latest data from retail experts Springboard reveals that footfall across the UK's retail destinations rose by +4.5% last week from the week before, less than half the rise of +10.6% that occurred during what was the first week following the
FMCG businesses are transforming the way they hire in the aftermath of the Covid-19 pandemic, a new report reveals.
The average number of on-site searches soared, up 82%, during lockdown according to the latest data from Findologic, the leading search and navigation platform, which analysed 10million search queries across 1,000 UK and European ecommerce sites.
Artificial Intelligence (AI) has gone mainstream when it comes to customer interactions, according to a new report from the Capgemini Research Institute. More than half of customers (54%) have daily AI-enabled interactions with organizations – a significant increase from the
A study released today reveals the scale of the UK’s reliance on online services during the Covid-19 pandemic, with consumers predicting their dependency on digital services will surge by 27% upon exiting lockdown measures.
Rotageek, a London-based leader in workforce management solutions, has announced the results of its retail survey, highlighting that there is a real concern among primary grocery shoppers as well as retail employees around contracting Covid-19 in stores. The Ipsos-run survey
With homes across the country full of the aroma of banana breads, a new survey commissioned by nabim (The National Association of British and Irish Millers), undertaken by YouGov, has revealed just how much Britain turned to baking throughout the
Shoppers want more voice-activated demos, augmented reality try-ons and mobile-activated self-checkout options in post-pandemic retail environments as they move to a safety-first consumer mindset, according to new research.
UK Plc has rallied in the face of adversity: customer experience has improved for the third year running – up 3% year-on-year – despite the array of challenges presented by COVID-19.
Sage, the market leader in cloud business management solutions, today launches new research revealing 62% of small and medium sized enterprises (SMEs) have made or are planning to make redundancies following the Covid-19 pandemic. This equates to 1.4m jobs at
Macfarlane Packaging, the country’s leading supplier of protective packaging, is today (13 July) launching its fifth annual “unboxing”* survey to UK consumers. The results are expected to further help online retailers to tailor their packaging to meet the needs of
Latest data from retail experts Springboard reveals that footfall across all UK retail destinations rose by +10.6% last week from the week before, more than double the +4.1% increase in the previous week.
The total number of UK online fashion checkouts increased significantly in June, up 93% year-on-year (YOY), according to True Fit, the leading personalisation platform for apparel and footwear retailers. However, average order value (AOV) remained down -22% in June, compared to 2019.
The Plant Based Foods Association (PBFA), the trade association representing 170 plant-based food companies, and Kroger, the largest grocery retailer in America, found that plant- based meat sales increased by 23% when those items were sold in the meat department.
Millennials have become online “super buyers” during the COVID-19 lockdown and are receiving an average of 50 per cent more deliveries every week than the over-55 “baby boomer” generation, a new survey of 2,000 consumers has revealed. Despite being vocal