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Over eight in ten (84%) online shoppers would turn their back on a retailer after a bad returns experience. That’s according to new research from Klarna, which highlights the power of returns as a customer acquisition and retention tool, and
Shoplifting in the United Kingdom was slashed during the Covid-19 pandemic, according to an analysis of 2020 police data, with lockdowns and the closure of non-essential retail leading to the first reduction in theft since 2018. However, retailers are being
New research from Bazaarvoice’s Influenster community reveals that shopping on TikTok has grown exponentially in popularity during the pandemic, with a 553% increase in the last 12 months - almost three times the growth of shopping on Instagram (189%) and Facebook (160%).
The latest take-home grocery figures from Kantar show sales fell by 0.4% during the 12 weeks to 16 May 2021. This year-on-year decline reflects a tough comparison with exceptionally high sales during the first three months of the pandemic last
UK teenagers are fussier with their food than toddlers, a recent survey by HelloFresh has found.
New research* has revealed that footfall and visits in the UK’s hospitality and restaurant sector went up by around a third (32%) in the week immediately following the re-opening of indoor hospitality on Monday 17 May. The data includes the
Customers are set to increase their spending once vaccines have been rolled out, according to research by SAS, the leader in analytics. When asked if they would increase their spending, nearly a fifth (17%) said they would, compared to just
Latest figures from retail experts, Springboard, reveals that footfall across UK retail destinations rose by +1.1% last week from the week before, a product of rises in both high streets (+2.4%) and shopping centres (+1%) whilst in retail parks footfall dipped (-1.7%).
Almost half (46%) of British consumers say they would be willing to pay more to shop at their local high street, rather than online, so that they can enjoy additional amenities, according to new research from Deloitte Digital analysing the
Retail sales volumes grew sharply in April 2021 with a monthly increase of 9.2%, reflecting the effect of the easing of coronavirus (COVID-19) restrictions including the re-opening of all non-essential retail from 12 April in England and Wales and from
Britain is a nation of sandwich lovers, with almost half (45%) of people nationwide saying they couldn’t live without sandwiches, rising to 55% of those aged 25 - 44 according to a new survey by OnePoll of 2,000 nationally representative
Mytraffic, the European leader in footfall analysis, and Cushman & Wakefield, a world leader in commercial real estate, publish today a ranking of Europe’s iconic high streets. Although visitor recovery has been evident during the initial phase of the UK
Global self-care company Perrigo, and its hay fever relief brand, Beconase, has revealed that more than a third (37%) of those that suffer from hay fever admit to being concerned about socialising outside this spring and summer as COVID-19 restrictions ease.
Latest data from retail experts Springboard reveals that footfall in UK retail destinations rose by +0.5% last week, however, this was wholly driven by a rise of +3.9% in UK high streets whilst in retail parks footfall declined by -3.4%
Google tops the Conscious Brands 100, Wolff Olins and Hall & Partners’ inaugural list of the UK’s 100 most conscious brands.
Poor delivery experiences will significantly impact on whether a recipient recommends a retailer, with almost three quarters (72.5%) of customers who shop online saying they are likely or very likely to stop recommending a retailer following a poor delivery experience.
With indoor hospitality set to return in the UK from Monday 17 May, a study into behaviour and spending of more than 8,000 UK students by student benefits platform, UNiDAYS, has revealed that a quarter don’t intend on spending any
CACI, the consumer and location intelligence specialist, has found one in five consumers intend to spend more on eating and drinking out when they return to the office. The findings, from a survey of 1,000 people, are revealed following the
The pandemic has transformed the high street, with smaller retail brands having to quickly innovate, and global household names becoming more agile to meet consumer demands and expectations. Exploring the shift from bricks and mortar stores to an increased online
Despite the reopening of the high street and against strong figures for April 2020 (the first full month of the first lockdown, when growth was +44%), online retail sales continue to grow in April, rising by +10.2% Year-on-Year (YoY). That’s
GreyOrange, a global software provider that leverages artificial intelligence, machine learning and smart robots to optimise fulfilment operations, today announces the results of a new study which reveals that almost half (45%) of consumers across EMEA expect online orders to
New data released today by Adyen, the global payments platform of choice for many of the world’s leading companies, reveals that millennials were most likely to return to physical stores after non-essential retail opened in England on 12 April.
According to the latest Shopper Confidence Index from IGD, shopper confidence has risen to its highest level in the last five years, driven by the further easing of lockdown restrictions, a sharp decline in COVID-19 cases and the rapid rollout
Klarna, the leading global banking, payments and shopping service, has released the first in an ongoing series of quarterly global shopping trend reports.
The UK takeaway food business saw a huge rise in orders during lockdown – and this shows no sign of reducing, despite the relaxation of many lockdown restrictions. Foodhub, one of the UK’s leading food ordering apps, has revealed that
