Companies which collate and analyse customer data, both online and offline, have grown 16% in the last year and are more than twice as likely to significantly exceed business goals and see strong return on investment (32% versus 14%), according
Articles in category: Research
Retail research covers multiple sectors within the retail industry, hear from retail analysts, retail research professionals and key figures from global retail businesses
US$10bn technology investment helps create new era of tech jobs for UK retail, finds technology leadership survey
Retailers globally spent the equivalent of over US$10bn on technology to enable safe and secure home working and enhance their e-commerce channels during the first three months of COVID-19 – as high street shops were forced to close and consumers
Data released by Rentokil Pest Control shows a 22% increase in rodent enquiries compared to the summer average over the past six years (June – August inclusive).
With the UK facing varied and ongoing lockdown measures, many people have had to reconsider how they celebrate key dates and events in new and different ways. With ‘spooky season’ now underway, new research from experience management company, Qualtrics, shows
Brits could spend £4.94 billion on improving their homes and gardens before Christmas, according to new analysis released by Kantar today. DIYers say they still have work to do despite many households already sprucing up their properties between March
Three quarters (75%) of online UK businesses are experiencing a negative impact on their business due to COVID-19 and even in the long term, the number that say the pandemic will have a negative effect on them (45%) outweighs those
New data from Bloomreach, the leader in commerce experienc, shows the surge in holiday online shopping has already started as customers start preparing early for the festive season amidst the uncertainty around the ongoing impact of COVID.
Orlando-based advertising agency Bigeye released today its 2020 National Study of CBD Use, which reveals how CBD has become a national phenomenon. The research was gathered from 798 CBD users across the U.S. and Puerto Rico, finding that:
Shoppers spooked by local lockdowns: trick or treating cancelled, sweets and pumpkin sales look likely to drop, dunnhumby finds
A UK shopper survey by dunnhumby, the global leader in customer data science, shows that Halloween looks likely to be a little different for retailers this year as shoppers adjust their Halloween habits to the latest tiered restrictions.
UK brands and retailers are unable to convert one-time buyers into customers, some pushed online for the first time during lockdown, because they do so little to earn their loyalty.
New research has revealed that Covid-19 has not dampened consumers’ enthusiasm for in-store promotions based around product sampling: 98% said they still feel comfortable talking to promotional staff and receiving information about new products and samples/trialling when they are out
The latest figures from Kantar show take-home grocery sales growth in Ireland slowed to 11.9% year on year during the 12 weeks to 4 October 2020. However, stronger growth of 12.2% over the latest four weeks points to shoppers
Sustainable packaging concerns are higher than ever with ‘green priorities’ becoming more important to over a third of people in the UK since the Covid-19 pandemic hit.
Online sales growth begins to normalise despite reimposed restrictions, IMRG Capgemini Online Retail Index shows
As lockdown restrictions were reintroduced throughout September, online sales returned to patterns that would be expected this time of year. In comparison to the spending surges seen during phase 1 of the lockdown, last month recorded steady seasonal online sales
Remote working, tech changes and net zero ambitions leave business leaders questioning the future role of cities, research from E.ON finds
Covid-19 and the growing climate crisis are accelerating trends – such as advances in technology, more flexible and remote working and greener travel – that are causing a seismic shift in the way we use and view our cities,
A third of UK customers would ditch companies after just one poor experience, according to research conducted by SAS, the leader in analytics. Meanwhile, 90 per cent of customers would abandon companies after just two-to-five poor examples of customer service,
Brands have embraced agile working practices in the drive for resilience, but are neglecting key contributory factors – including ‘Humanity’ – that could help future-proof them against subsequent crises, according to a new study out today.
Retailers are expected to experience record levels of consumer abuse this year, as research reveals dramatic shifts in shopping behaviour as a result of the pandemic.
Impact of Covid-19 on consumer behaviour is increasingly based on demographics, rather than geography, finds CACI
The latest movement of people data from CACI and its partner, Location Sciences, suggests that, contrary to the image widely portrayed, the difference in the impact of Covid-19 on consumer behaviour is increasingly based on demographics, rather than geography.
A holistic view of retail stock increases the number of products available to online shoppers by 21%, according to new research.
The latest grocery market share figures from Kantar show take-home grocery sales rose by 9.4% during the 12 weeks to 4 October 2020. However, in the shorter term sales increased by 10.6% over the latest four weeks, an acceleration from September.
Shoppers tell brands, manufacturers and retailers to prioritise sustainable packaging, Beyond the Box shows
Three-quarters of shoppers are so concerned about packaging that they want brands, manufacturers, and retailers to make significant changes – and ensure products are as sustainably packaged as possible before they hit the shelves, according to a new independent survey
UK footfall sees North-South divide, ahead of further government announcements today, Springboard reports
Latest data from retail experts Springboard reveals that footfall across UK retail destinations declined by just -0.3% last week from the week before. This is compared with -3.5% in the previous week which saw the first complete week of the
Temporary work set to increase by a quarter as firms struggle with forecasting during pandemic, new figures show
New research released today suggests temporary work is set to surge as more than a quarter of firms (27%) in the UK reconsider the role agency workers have in their business. At the moment, just one in six firms (15%)
In a survey of 2,028 Brits with varying nicotine habits, vape brand blu sought to discover how the UK’s nicotine habits changed during lockdown.