Today, intelligent marketing service Upside releases its first industry white paper on retail loyalty, which identifies that the value of one loyal customer is equal to that of twenty-two non-loyal customers. Based on analysis of actual spend data, rather than
Articles in category: Research
Retail research covers multiple sectors within the retail industry, hear from retail analysts, retail research professionals and key figures from global retail businesses
One in four subscribers rely on deliver-to-door subscriptions for at least half of their meals, Barclaycard reports
New research reveals that some shopping habits formed during lockdown are here to stay, with almost a fifth (18%) of Brits signed up to subscription services such as restaurant meal kits. Of those that use food subscriptions, over a quarter
New research finds late delivery is the number one complaint made by customers to couriers on Twitter
Poor delivery hugely impacts a customer’s overall online shopping experience, and new research finds that late delivery is the number one driver for customer complaints on Twitter. Analysis of over 6,700 tweets to the UK’s top courier companies by delivery
Cashless Britain moves towards cardless Britain in post-pandemic shopping revival, Samsung Pay reveals
Samsung Electronics Co., today revealed the results of a national survey into the way Brits are choosing to pay as they reacquaint themselves with the new ‘low touch’ world of retail. With 57 days passing since so-called ‘Freedom Day’ in
he latest take-home grocery figures from Kantar show sales fell year on year by 1.9% during the 12 weeks to 5 September 2021. Sales remain 8.7% higher than pre-COVID levels, reflecting that the impact of the pandemic is still being
Star performing prestige make-up products boost slow market recovery with double digit growth in the first half of 2021, reports The NPD Group
Sales of prestige mascara, brow products, tinted moisturiser and setting spray reported double digit growth in the first half of 2021, boosting the challenged make-up sector, according to The NPD Group. The total UK prestige make-up market was valued at
Recent findings from Mastercard reveal that money is the topic Brits fear talking about the most. Almost one third (30%) of UK adults admitted cash conversations make them feel the most uncomfortable compared to other topics. In comparison, the research
Toys for Christmas 2021: shop early to avoid shortages, sell-outs and price rises, The NPD Group warns
The NPD Group today released its latest figures on the British toy industry showing strong sales so far in 2021. Frédérique Tutt, global industry expert, toys - The NPD Group says: “With anticipated supply chain shortages and resultant price increases
Cross-border demand for luxury purchases driving post-Covid recovery as global D2C demand increases by 50% in 2021
Luxury goods were the fastest growing cross-border ecommerce category in the first half of 2021, increasing by 50% compared to the end of 2020. With global demand for luxury being driven by shoppers from China, UAE, South Korea and
After encouraging signs in July of a possible bounce back to positive growth, online retail sales failed to make up much ground in August – slowing their fall only slightly to -9.3% Year-on-Year (YoY). That is according to the latest
Rising inflation concerns continue, contributing to a further dip in shopper confidence, according to the latest Shopper Confidence Index from IGD.According to the July 2021 Shopper Confidence Index, from ShopperVista – which provides category, insight and commercial professionals with trusted
The results of the 2021 FutureBrand Index, the annual perception study of PwC’s top 100 companies, reveal extensive changes in the perception of global companies since the start of the pandemic. Today, it is those companies prioritising innovation to impact
Royal Mail subscription box report launch: consumers in London, West Mids and Northern Ireland drive growth
Consumers in London, West Midlands and Northern Ireland are most likely to be signed up to subscription services, according to Royal Mail’s new UK Subscription Box Market report.
The majority (87%) of under-35s say that being financially secure is a vital part of ‘adulting’, according to a new survey commissioned by payments company Zip. However, three in ten (29%) report feeling less financially secure now compared to before
But new figures show that we are also a nation of food wasters, with the average UK family throwing away around £350 of food each year.
Data compiled by the global affiliate network www.awin.com, which tracks thousands of retailers’ sales each day, looked at sales in the Health & Beauty, Sports & Fitness, and Fashion sectors for the duration of the latest season of Love Island
Despite increasing hype surrounding the power of micro influencers, new research has shown that influencers with larger followings can generate better commercial returns for beauty brands.
With fears of the Coronavirus still fresh in consumers’ minds, new research from Valtech suggests that UK shoppers are increasingly open to innovative digital technologies designed to help them browse and buy from the safety of their homes. The research,
Home movers are predicted to become a lucrative audience for brands across multiple categories over the next few weeks, as a combination of lockdown savings and the looming stamp duty deadline drives many to relocate. That’s according to new research
Printing recognisable health symbols on product packaging can reverse misconceptions around the healthiness of low-cost items, leading to a sales boost for manufacturers as well as fostering healthier purchasing choices for budget shoppers, research from Imperial College Business School reveals.
Millennials are becoming a driving force behind changes to how retailers deliver goods, according to new research.
Shoppers will spend 9% more if they receive superior service, with personalisation key, research shows
Consumers are willing to spend 9% more on a product if they receive superior customer service, according to new research from cloud-based contact centre technology provider, Puzzel.
The latest figures from Kantar show the grocery market declined by 3.9% during the 12 weeks to 8 August 2021, as life continued to edge back to normal in Ireland and indoor dining in restaurants, pubs and cafés returned for
Mobile wallet payments surged by $481bn in a year and number of users to hit 1.7bn by 2023, data shows
The mobile wallets industry continues booming, with more people than ever choosing mobile payment services as a safer and more convenient way of managing money.
Millennials drive need for speed in click-and-collect services, with 68% demanding express in-store collections, research shows
UK consumers increasingly expect faster fulfilment through retailers’ click-and-collect services, with demand for express in-store collections driven by Millennials, the latest data from OneStock, the modern and agile Order Management System (OMS) provider for omnichannel retail, reveals.