Retail research covers multiple sectors within the retail industry, hear from retail analysts, retail research professionals and key figures from global retail businesses
While businesses adjust to a new normal with the end of restrictions, it seems that some of the misconceptions around cash usage raised during lockdown still persist, despite ongoing support for cash and a definite demand for payment choice from
UserTesting, a leader in video-based human insight, today released the 2022 CX Industry Report that reveals a strong global demand for actionable human insight across every industry and every size organisation as customers’ needs and expectations continue to evolve and
UK businesses could be missing out on important export opportunities and the chance to grow on an international scale, according to new research released today from Alibaba Group.
Customer service expert, FM Outsource, has conducted a thorough review of the customer service offering of major high street and online brands to determine who is providing the best service on the market. The mystery shopping data has been condensed
According to new research, two-thirds (68%) of consumers are uneasy or unsure about health and beauty brands teaching and promoting ‘woke’ causes.
Official figures from the Home Office published today (30th March) have again shown the link between the Covid-19 pandemic and crimes committed against wholesalers and retailers.
Prestige vegan make-up sales in the UK increased 28% in 2021, according to The NPD Group. As consumers increasingly switch to vegan diets, it is natural that they will want to purchase other products that align with their lifestyle philosophy.
UK ecommerce retailers saw online revenues bloom in the lead up to Mother’s Day (27 March, 2022), up 54% year-on-year (YOY) and up two-fold on pre-pandemic levels, as traffic to ecommerce websites ahead of the day dedicated to celebrating mums
New findings have revealed that – for the second year running – brands are failing to meet consumer expectations between checkout and delivery, and generally still providing a subpar online shopping experience post-purchase. This is despite the year prior, 2021,
British retailers will continue to lose skilled workers if they continue to disregard the significance of how menopause symptoms such as joint pain, hot flushes, memory loss, fatigue and anxiety, can dramatically impact performance in the workplace.
Latest data into pet owners’ outlook on costs and care for pets shows over seven in 10 (71%) Brits are willing to spend more on their pet than themselves.
In a world where convenience is king, 83% of consumers are willing to swap their preferred brand when using rapid grocery delivery services, new research by Wavemaker UK has revealed.
Leaders from 500 of the nation’s most influential retailers have taken part in a detailed study to reveal which technologies will be at the forefront of retail strategies during the year ahead.
Only 19% of UK shoppers expect to make a purchase on a brand’s direct-to-consumer (D2C) site in 2022, instead expecting to shop more in-store (63%) or online via retailer sites or marketplaces (61%), according to new data from Salsify, specialists
Data from UNiDAYS uncovers what the digital generation think about gender fluid fashion, and their priorities as consumers
According to new analysis, the way to your mum’s heart for Mother’s Day 2022 might not be flowers and chocolates, but help with everyday emergencies like fallen shelves, lightbulbs that need replacing and peeling paint.
Continuedsupply chain disruption and retail labour shortages have made product out-of-stocks worse now compared to the period of panic buying seen at the start of the pandemic according to UK shoppers, the latest research from Retail Insight, the leader in
Despite a drop in trade with the European Union, UK food and drink manufacturers are searching for new trading opportunities further afield, according to new research by the Food and Drink Federation (FDF).
Consumers have become quick to call out slow and unreliable supply chains, with 45% admitting to getting angry about low stock levels. This is according to global eCommerce consultancy Wunderman Thompson Commerce’s latest “Adopt or Fail Why businesses need AI”report,
Mapp, the international provider of insight-based customer experience, has surveyed marketing priorities and industry trends for the current year, as it did in 2021. Around 700 companies from industries such as finance, media, telecommunications and retail took part in the
After two years of homeworking due to Covid-19, UK office workers are heading back to their desks - but the overwhelming majority are not doing a full five-day week in the office. That’s according to the latest research from eFax,
As businesses struggle to align their marketing strategy with public conscience and growing scrutiny from consumers, new research from Zappi, the leading consumer insights enterprise platform for creators, shows that consumers have high expectations of brands and how they respond
Bord Bia (the Irish Food Board) has partnered with Amazon Prime’s ‘The Three Drinkers’ to showcase premium quality, sustainable Irish food and drink producers in their new show launching on 17 March 2022 (St Patrick’s Day).
Mobile has risen up the ranks during the course of the pandemic, to take the top spot over email as European shoppers’ preferred choice of communication from brands and retailers during their omnichannel buying journeys, the latest research from
The landmark high in fat, salt, or sugar (HFSS) legislation, due to be implemented from 1 October 2022, seeks to curb Britain’s obesity crisis with more than one in three children aged 10 to 11 currently overweight.
