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In the future, the companies will require smaller offices - but demand for super-premium, high-end office space may rise, according to new research from recruiter Randstad.
New research has revealed the number of UK customers experiencing problems with organisations is at its highest ever level, as overall customer satisfaction drops to its lowest level since July 2015.
iStock, a leading global source of visual content, today released new data on UK consumer shopping habits, that shows how Brits have changed their purchasing behaviour to support local since the onset of the pandemic.
Researchers polled the nation and revealed pizza topped with the spicy Italian American sausage is the nation's favourite, with a resounding 30 percent of the vote.
Those planning to celebrate Valentine’s Day this year don’t have a huge range of options available to them, especially if they live apart.
In 2020, retailers who innovated to keep up with the changing consumer behavior reaped bigger than those that did not.
A new study from Juniper Research has found that total spend via digital wallets will exceed $10 trillion in 2025, up from $5.5 trillion in 2020. The research found this dramatic 83% growth in spend will be fuelled by the
New data from Barclaycard reveals that contactless technology has emerged as one of the big winners of 2020, accounting for 88.6% of all eligible card transactions.
Retail sales fell 1.9% in 2020, compared with 2019, the largest year-on-year fall on record, according to the latest data from the Office for National Statistics.
New figures released in the annual Bord Bia Export Performance and Prospects report 2020/2021 show that exports of Irish food, drink and horticulture to the UK were held to a marginal 5% decline in 2020, valued at €4.3 billion (v
Predicting wine trends for the unpredictable year ahead is certainly a challenge for the wine industry as we attempt to plan and prepare for ever-changing times. Jo Taylorson, head of marketing and product management at Kingsland Drinks, shares insights on
Economies around the world have been impacted by COVID-19 and vaccines have been touted as the fix to return to pre-pandemic economic stability. However, nearly two thirds (64%) of surveyed consumers around the world said they won’t take an
UK online shoppers have been revealed to be almost twice as likely to purchase new clothing and pay via ‘buy now pay later apps’ than to purchase cheaper secondhand clothes.
There was an overall 57% year-on-year (YoY) increase in outbound ecommerce sales from the UK in 2020, with the peak holiday trading period in November experiencing a 42% YoY like-for-like surge in international cross-border online sales compared to the same
Retailers are failing to build customer experience into online returns, and risk losing future sales and shoppers’ loyalty due to communication blackholes and a lack of choice in the returns process, the latest data from parcelLab, the leading operations experience
UK cities, shopping centres, restaurants, offices, and meeting places have been radically hit and changed due to the Covid-19 health crisis, in an incredibly short period of time. This is what has emerged from a study carried out by Mytraffic,
Customers prefer robots to have human-like characteristics in service interactions such as banking, hotel reception, and information provision, according to new research from Durham University Business School. The research also found that customers prefer robots to have a human voice,
Department store and mall owners have been positive towards ‘digitization’, ‘contactless payments’ and ‘sustainability’ in company filings, with discussions around mobile payments and digital growth having grown in 2020 earnings transcripts compared to 2019, reveals GlobalData, a leading data and analytics company.
Brits have emerged as the most likely to roll their sleeves up and DIY in quarantine – but are least likely to finish projects, according to a new study out today.
In 2020 Brits turned to toys and games to bring comfort, joy and support to cope with the challenges created by the ongoing COVID-19 pandemic.
A new report by UK merchant payment provider, Dojo, part of the Paymentsense brand, reveals which global and UK industries have been the most affected by the unprecedented economic and social impact of the COVID-19 pandemic.
International online sales transacted through the leading cross-border e-commerce technology and services provider, eShopWorld (ESW), rose by 82% year-on-year (YOY) across 2020, showcasing the extent of the trading opportunity available to globally optimised retailers and brands.
Driving online profitability, creating safe shopping spaces, and bringing the out-of-home experience in-home are among the key trends expected to shape global retail in 2021, according to new predictions from IGD.
Just 6% of British shoppers are planning to buy business suits in 2021, according to a new Brightpearl survey on how Covid will impact on spending. The survey points to a crisis in the luxury sector with a major switch
Following its latest health assessment, the KPMG/Ipsos Retail Think Tank (RTT) has determined that retail health saw a modest recovery in Q4 compared to the previous quarter. The RTT’s Retail Health Index (RHI) – a quantitative and qualitative assessment of