Online share of sales accounted for 14% of all grocery spend in the UK in the last four weeks ending 11th July 2020. This is up from the 13% share recorded in the previous four weeks, and 10% share from
Articles in category: Research
Retail research covers multiple sectors within the retail industry, hear from retail analysts, retail research professionals and key figures from global retail businesses
Conscious consumers emerge from lockdown demanding brands to be more environmentally friendly, study shows
A new ‘conscious consumer’, more aware of the environmental impact of their purchases, has emerged from the coronavirus lockdown, a new research report by PFS and LiveArea, has found.
More young Brits are choosing to take post-lockdown camping breaks this summer so they can experience the “unbeatable feeling” of the great outdoors.
One in seven of the UK adults (14%) now working from home admit that they have bought items specifically to look good in the background of their video calls with colleagues and clients, according to new research.
Two-thirds (66%) of shoppers say the safety measures a retailer has put in place to protect them from Covid-19 will determine where they spend their money, a poll has revealed.The survey conducted by Vitreous World for Cennox, the global retail
Latest data from retail experts Springboard reveals that footfall across the UK's retail destinations rose by +4.5% last week from the week before, less than half the rise of +10.6% that occurred during what was the first week following the
FMCG businesses are transforming the way they hire in the aftermath of the Covid-19 pandemic, a new report reveals.
The average number of on-site searches soared, up 82%, during lockdown according to the latest data from Findologic, the leading search and navigation platform, which analysed 10million search queries across 1,000 UK and European ecommerce sites.
Artificial Intelligence (AI) has gone mainstream when it comes to customer interactions, according to a new report from the Capgemini Research Institute. More than half of customers (54%) have daily AI-enabled interactions with organizations – a significant increase from the
A study released today reveals the scale of the UK’s reliance on online services during the Covid-19 pandemic, with consumers predicting their dependency on digital services will surge by 27% upon exiting lockdown measures.
Rotageek, a London-based leader in workforce management solutions, has announced the results of its retail survey, highlighting that there is a real concern among primary grocery shoppers as well as retail employees around contracting Covid-19 in stores. The Ipsos-run survey
With homes across the country full of the aroma of banana breads, a new survey commissioned by nabim (The National Association of British and Irish Millers), undertaken by YouGov, has revealed just how much Britain turned to baking throughout the
Shoppers want more voice-activated demos, augmented reality try-ons and mobile-activated self-checkout options in post-pandemic retail environments as they move to a safety-first consumer mindset, according to new research.
UK Plc has rallied in the face of adversity: customer experience has improved for the third year running – up 3% year-on-year – despite the array of challenges presented by COVID-19.
Macfarlane Packaging, the country’s leading supplier of protective packaging, is today (13 July) launching its fifth annual “unboxing”* survey to UK consumers. The results are expected to further help online retailers to tailor their packaging to meet the needs of
Total number of UK online fashion checkouts up 93% in June, but AOV remains down 22%, True Fit finds
The total number of UK online fashion checkouts increased significantly in June, up 93% year-on-year (YOY), according to True Fit, the leading personalisation platform for apparel and footwear retailers. However, average order value (AOV) remained down -22% in June, compared to 2019.
The Plant Based Foods Association (PBFA), the trade association representing 170 plant-based food companies, and Kroger, the largest grocery retailer in America, found that plant- based meat sales increased by 23% when those items were sold in the meat department.
Millennials have become online “super buyers” during the COVID-19 lockdown and are receiving an average of 50 per cent more deliveries every week than the over-55 “baby boomer” generation, a new survey of 2,000 consumers has revealed. Despite being vocal
Shopper confidence shows signs of improvement as lockdown restrictions continue to ease, reports IGD
Shopper confidence is showing signs of improvement as lockdown restrictions continue to ease, according to the June results of the IGD Shopper Confidence Index. Despite the overall score remaining relatively low, the data reveals an increase for two months in
Even as the high street came out of hibernation last month, June’s online retail sales spiked to a new twelve-year high of +33.9% Year-on-Year (YoY). That’s according to the latest IMRG Capgemini Online Retail Index, which tracks the online sales
Britain’s iconic high street has faced many challenges over the years, none greater than the coronavirus pandemic. But its resilience and chameleon-like ability to change has meant that despite devastating losses it is far from being lost.
Promising year ahead for home interiors retailers, but consumers more selective about where they buy, research shows
New research has revealed millions of consumers are spending more money than usual on their homes as a result of lockdown, with 75% of Brits planning further improvements over the next year.
The third annual, international study of Gen Z, conducted by The Center for Generational Kinetics and commissioned by WP Engine, launched today reveals new expectations for the web by Generation Z in comparison to other generations including Millennials, Gen X,
A new report from the Capgemini Research Institute examines the impact sustainability has on consumer purchasing patterns and how well consumer product and retail (CPR) organizations understand consumer expectations. The report, “Consumer Products and Retail: How sustainability is fundamentally changing
In terms of DX technology choices, Cloud is an increasingly important component of ICT processing in retail. Software-as-a-Service (SaaS) is the most popular application source (32%). But significant numbers of retailers are sticking with in-house processing (24%) or off-the-shelf enterprise applications (18%).