In my opinion, retail industry executives and experts give Retail Times readers their views, insights, and analysis on the latest retail trends.
As the retail sector continues its fragile recovery from Covid-19, many business owners will be mulling over whether their current premises will meet their post-pandemic needs. Some more fortunate businesses may have seen growth and therefore need a larger business
THG Ingenuity powers THG’s own brands such as Myprotein and Lookfantastic and provides a fully integrated end-to-end e-commerce platform for third party clients and partners.
We’re on the countdown to Black Friday 2021 - an event that has become one of the defining moments in the UK retail calendar and this year, it’s more important than ever.
The best way to prepare for what is looking like an increasingly turbulent peak shopping season is by supporting frontline staff to boost their performance and deliver a great experience to customers, says Fabrice Haiat, CEO and co-founder of YOOBIC
We can probably all name great leaders that we aspire to emulate, the people we read about, listen to, or – if we’re lucky – work alongside. But what is it that makes them great leaders? It might be their
From raw materials to final destination logistics, supply chains are under more pressure than ever before. Whether retail, food manufacturing, pharmaceutical or beyond, the drive towards more transparent and sustainable operations is taking absolute precedence.
By Justin Floyd, CEO of RedCloud
Two decades ago, it was a rare thing to find women working within supply chain operations.
Say the word ‘sustainability’ to someone, and their immediate thoughts may gravitate towards initiatives around the environment. This connection is hardly surprising considering the increased awareness among consumers to do more for the planet. In fact, 68% of highly empowered
By Chris Griffiths, managing partner – customer experience, REPL Group, part of Accenture
By Mike Barclay, senior director of European operations for MoEngage, an insights-driven customer engagement platform
By Nils Zündorf, Amazon expert and managing director of the largest European Amazon agency, factor-a The pandemic’s effects on customer behaviour in 2020 lead to significant changes in the e-commerce world. With increases in online sales of over 30% compared to
As 2021 offers hope for a return to normal life, high streets and town centres will become a focal point for everyone looking forward to safely getting together with friends and families again. Andrea George, director of town centres at
Stressed HR professionals in retail should consider automating employee relations (ER) case management to free up their time, according to HR tech start-up, caseflowhr. During the global COVID-19 pandemic, and with Brexit making itself felt, essential retailers have found supply
At the start of 2021 the number of electric cars registered in the UK soared to almost half a million (435,000). With a record 175,000 (approx.) new electric vehicles registered in 2020, a 66% rise on 2019, along with the UK policy to ban
In the face of multiple ‘once-in a generation’ challenges, retailers across the breadth of the industry are working tirelessly to equip their businesses to survive and thrive through change. Many of us are feeling at the mercy of elements –
In recent years there has been a growing trend towards ‘conscious consumerism’ and a call for brands to act in more inclusive and ethical ways. We only need to visit social media to see that this has accelerated in 2020.
Segmenting the market is a tried and tested approach for marketers to help them understand the different types of consumers that they want to reach and to develop approaches that suit each. However, in the current environment, retailers need a
If the decline of physical retail was a hot topic before Covid-19, what are we to make of the headlines now? For every story of resilience and optimism, there are countless more of closures, redundancies and disappearing brands. Retail’s transformation
Black Friday is without a doubt one of the biggest dates in the retail calendar, and this year will be no exception. As the industry continues to try and react and adapt to the COVID-19 pandemic, 2020’s Black Friday weekend
The e-commerce industry has been growing year on year, but the Covid19 pandemic has accelerated this growth as consumers were forced to take their shopping online. As the country went into lockdown back in March, consumer habits shifted dramatically, with
If COVID-19 has taught us one thing it’s that, on the whole, we Brits love home delivery. On-demand goods delivered within hours of a click have been a lifeline for many in lockdown. Companies are working harder than ever to
Do you want your customers to be rewarded after completing a level in any game that they have downloaded on their phones? Do you want them to grab great offers and discounts from playing games? If the answer is 'yes',
Even if the UK finally leaves the European Union on 31 October, the bad news is, that isn’t the end. In fact, it’s just the beginning of a whole set of changes in trade and other processes that may occur
In the turbulent and ever-changing retail sector, there is one thing which is certain. Playing the same game you always have is going to get you nowhere. In an increasingly data-driven world, the champions of retail in the future will
