By Mike Barclay, senior director of European operations for MoEngage, an insights-driven customer engagement platform
Articles in category: In my opinion
In my opinion, retail industry executives and experts give Retail Times readers their views, insights, and analysis on the latest retail trends.
By Nils Zündorf, Amazon expert and managing director of the largest European Amazon agency, factor-a The pandemic’s effects on customer behaviour in 2020 lead to significant changes in the e-commerce world. With increases in online sales of over 30% compared to
As 2021 offers hope for a return to normal life, high streets and town centres will become a focal point for everyone looking forward to safely getting together with friends and families again. Andrea George, director of town centres at
Stressed HR professionals in retail should consider automating employee relations (ER) case management to free up their time, according to HR tech start-up, caseflowhr. During the global COVID-19 pandemic, and with Brexit making itself felt, essential retailers have found supply
Forecourts facing an immediate economic headache over whether to invest in charging points, says Rapleys
At the start of 2021 the number of electric cars registered in the UK soared to almost half a million (435,000). With a record 175,000 (approx.) new electric vehicles registered in 2020, a 66% rise on 2019, along with the UK policy to ban
In my opinion: retail market uncertainty may be unavoidable, but e-payments offer an element of control, says BRIDGE
In the face of multiple ‘once-in a generation’ challenges, retailers across the breadth of the industry are working tirelessly to equip their businesses to survive and thrive through change. Many of us are feeling at the mercy of elements –
In recent years there has been a growing trend towards ‘conscious consumerism’ and a call for brands to act in more inclusive and ethical ways. We only need to visit social media to see that this has accelerated in 2020.
Segmenting the market is a tried and tested approach for marketers to help them understand the different types of consumers that they want to reach and to develop approaches that suit each. However, in the current environment, retailers need a
If the decline of physical retail was a hot topic before Covid-19, what are we to make of the headlines now? For every story of resilience and optimism, there are countless more of closures, redundancies and disappearing brands. Retail’s transformation
Black Friday is without a doubt one of the biggest dates in the retail calendar, and this year will be no exception. As the industry continues to try and react and adapt to the COVID-19 pandemic, 2020’s Black Friday weekend
The e-commerce industry has been growing year on year, but the Covid19 pandemic has accelerated this growth as consumers were forced to take their shopping online. As the country went into lockdown back in March, consumer habits shifted dramatically, with
How lockdown will change the way retailers use home delivery technology, and what this means for consumer experience
If COVID-19 has taught us one thing it’s that, on the whole, we Brits love home delivery. On-demand goods delivered within hours of a click have been a lifeline for many in lockdown. Companies are working harder than ever to
Do you want your customers to be rewarded after completing a level in any game that they have downloaded on their phones? Do you want them to grab great offers and discounts from playing games? If the answer is 'yes',
Even if the UK finally leaves the European Union on 31 October, the bad news is, that isn’t the end. In fact, it’s just the beginning of a whole set of changes in trade and other processes that may occur
In the turbulent and ever-changing retail sector, there is one thing which is certain. Playing the same game you always have is going to get you nowhere. In an increasingly data-driven world, the champions of retail in the future will
As retail moves away from transaction-focused retail to service-oriented in-store offerings, many retailers are implementing initiatives to improve their in-store customer experience.
By Chris Johnston, CEO of emotion analytics firm, Adoreboard If you’re reading this, then you’re clearly already more than aware of the potential of the millennial audience and spend much of your working life trying to find ways of courting them...
High street stores are having a tough time at the moment. Under pressure from on-line retailers, stores are almost permanently discounting prices, and at the same time closing or downscaling operations. This seems to be the new normal, and the high street
The General Data Protection Regulation (GDPR) takes effect May 25, 2018, and companies around the globe are scrambling to prepare. While much attention has already been paid to understanding the GDPR’s impact on collecting customer data, retailers must also remember
Given the myriad difficulties high street retailers face right now, the fact that they will be the hardest-hit by the new IFRS 16 accounting rules seems a particularly bitter pill for them to have to swallow. Essentially these rules, which
Amazon is disrupting the parts of retail no one likes. Standing in queues in the supermarket with your jumbo pack of toilet paper and baked beans. New batteries, or cheap bits and bobs you would otherwise buy from pound shops.
VoiceSage’s Gregg Kilkenny says making outbound voice messaging should be a key component in all customer service outreach
Ian Tomlinson, founder of RetailStore, gives his predications of what will be hot trends for retailers in 2018
The sales have started and as unsold stock piles high in backrooms across the UK, cloud EPoS innovator Ian Tomlinson of RetailStore argues that there is a simple solution to the mass problem of dead stock
In my opinion: retailers should capitalise on good feeling and customers generated by Black Friday, says Mention Me
November 23rd 2012 - the day that Black Friday became a seminal date on the UK retail calendar. In five years this US exported phenomenon has altered the mindset and spending of the consumer, and the focus and marketing strategy