In my opinion: Apple Pay – who really cares? Consumers expect added value, says Eagle Eye Solutions
Digital payments apps are nothing without an integrated loyalty scheme, says Steve Rothwell, founder Eagle Eye Solutions
In my opinion, retail industry executives and experts give Retail Times readers their views, insights, and analysis on the latest retail trends.
Digital payments apps are nothing without an integrated loyalty scheme, says Steve Rothwell, founder Eagle Eye Solutions
Amazon you know about – but adidas Group and Walmart are also signature brands using graph database techniques to mine data relationships and offer customers a superior experience, says database expert Emil Eifrem We’re all very familiar with Amazon’s, ‘Customers who
While the UK has experienced its warmest winter in 70 years, retailers have taken a substantial hit due to lower-than-average sales for seasonal merchandise as well as high return rates for winter wear. As a result, retailers have been left
As we are about to enter the busiest time of the year in retail, Adrien Nussenbaum, CEO of Mirakl Inc discusses how online marketplaces are increasingly at the heart of digital strategies for retailers, online pure players or B2B companies
Following Amazon’s foray into fresh groceries in the UK, Keith Anderson, vice president of strategy & insights at e-commerce analysts, Profitero, explores how its prices stack up against the top supermarkets At the beginning of October, Amazon announced it was
Nick Mitchell, managing director, EMEA, at customer engagement company [24]7, reveals the results of the company’s survey into the shopping habits of global consumers Increasingly people’s complex lives are lived in both the real and the virtual worlds and, as technologies also start to
John Sylvester, director at P&MM Motivation, claims retailers, and customer service, can benefit from rewarding seasonal and part-time staff Seasonal staffing churn is one of the biggest challenges the retail industry faces. As Christmas approaches, retailers are taking on thousands
Nadine Deery, retail channel marketing manager, Honeywell, on the retail opportunity of offering USB charging Picture the scene. You wake up in your hotel room at 7am, adrenaline pumping and pulse already racing ahead of your big meeting. Instinctively you
News that successful omni-channel retailer Argos has generated £1bn of m-commerce revenue in a year, should act as stark warning for other retail brands that fail to realise the power of mobile. That’s the message from experienced retailer Simon Howship,
Laurence Armiger, sales director at Zizo, explains how companies can avoid making a false start and instead get full value from Big Data When it comes to ‘Big Data’ one size definitely does not fit all. There’s a right and a wrong way
As consumers make in-store purchasing decisions faster than ever before, the brand battle for shopper attention and market share in today's highly competitive retail environment itensifies. Arco Berkenbosch, Senior Vice President Innovation, Smurfit Kappa, explains how Shelf-Ready Packaging offers
Steve Rothwell, founder and CTO of Eagle Eye Solutions, on creating value through a network Networks are the ties that bind us. A good network is capable of bringing together completely different elements to provide a solution capable of meeting a
Karl Gilbank, sales director, Airangel, on how WiFi can enable an omni channel experience for retailers Omni-channel marketing is a complex phenomenon, which is now an integral part of the retailer-customer relationship. From online shopping, social networks and forums to in-store
Mikko Kärkkäinen, group CEO at supply chain solution provider, RELEX, says mastering big data and the supply chain is key to business success The UK’s retail supply chain managers know they’re holding too much stock but are worried that cutting
Neil Matthews, vice president and general manager at Checkpoint Systems, has top tips for preventing false alarms in retail environments at Christmas Shopper traffic in the UK increases by nearly 100% between the first Saturday in November and the last couple of days before
Anil Gandharve, general manager for retail, CPG and manufacturing industry at Mindtree, urges businesses to embrace disruption in 2015 in order to succeed Looking back on 2014, we see the year was marked by a great deal of disruption at
Az Ahmed, retail marketing expert at SmartFocus, shares some valuable Christmas shopping insights. Ahmed helps to build intelligent solutions for some of the world’s largest brands – including Nestle, Mercedes and House of Fraser. SmartFocus’s marketing solutions take the guesswork out of marketing and help
With footfall declining in physical retail stores across many major markets around the world and consumers increasingly turning to e-commerce and mobile channels to research, price check, and purchase their desired items, omni-channel retailing is a force that retailers must
François Pétavy, CEO of online creative crowdsourcing platform, eYeka, explores some creative options for retailers looking to improve the in-store customer experience, as more and more consumers choose to buy online Thirty years ago, when the term “retail therapy” was first
Steve Rothwell, founder of the UK’s leading provider of digital consumer engagement solutions, Eagle Eye, on the solutions that are available to retailers and some examples of the solutions in action Finding business solutions through digital can be perceived to be a
Liam Humphreys, regional director, Michael Page, outlines the leadership skills top retailers require in 2014 2013 was a year of uncertainty for retail organisations, with many long-standing stores, such as Blockbuster and HMV, going into administration. In order to become
Anthony Wilkey, regional director, account management group, SmartFocus, on why personalisation matters to consumers and the business benefits it brings True personalisation is more than just customising a promotional email or newsletter with each customer’s first name; it’s about creating unique experiences for
Phillip Blundell, CEO of Eagle Eye, says merchants that embrace digital innovation will secure customer loyalty In the past consumers relied on local shops. It was easy for businesses to develop strong relationships – to learn preferences and to understand
Technology is driving the customer experience in ways the industry has never experienced before. But is this always a good thing? The problem with any new offering is that unless the support network is there to ensure it remains in
Alan Davey, director of innovation, LINPAC Packaging, explores the role packaging plays in reducing waste and achieving sustainability targets If plastic packaging was invented today it would be regarded as one of the greatest technological innovations to rank alongside the