In my opinion, retail industry executives and experts give Retail Times readers their views, insights, and analysis on the latest retail trends.
Consumers want the same customer experience from online and offline shopping and retailers must deliver by ensuring their data strategy is in tune in order to provide a personalised shopping experience, says Martin Philpott, head of retail at information management services consultant, IMGROUP
![In my opinion: big data can address retailer customer service, says [24]7](https://www.retailtimes.co.uk/wp-content/uploads/2012/07/247-logo3.png "In my opinion: big data can address retailer customer service, says [24]7"){kind=logo}
Mike Hughes, managing director for European operations at intuitive consumer experience firm [24]7, explains why retail customer service needs to up its game and how it can use technology to do so Ask the average consumer what they think
Retailers must embrace online analytics to understand their big data, improve their forecasting and grow sales, claims Michael Feindt, founder of Blue Yonder, a leading provider of predictive analytics As consumer spending confidence falls, retail margins continue to decline, making today’s
Optimised retailing is the buzzword of the moment, but how can retailers achieve the right balance of process, technology and enhanced customer experience? Scott Storey, managing director at retail software and solutions provider, CTS Retail, gives his top tips for
In a new opinion column on Retail Times, Simon Cotton, founder and development director at leading UK alfresco design and build company, Breezefree, discusses the UK’s flourishing outdoor culture and why bamboo is becoming the timber of choice in alfresco dining
In a new opinion column on Retail Times, Andrew Southgate, managing director at at Zetes, looks at the importance of new generation proof of delivery and fulfilment solutions in an increasingly omni-channel world It is an interesting, albeit challenging time
In a new opinion column on Retail Times, Ray Cranston, business development manager for business systems, Epson UK, explores how the retail industry should react to advances in cloud technology and POS systems Since the advent of electronic point of sale
In a new opinion column on Retail Times, Stephen Dunnigan, country manager, UK and Ireland, at business intelligence firm, MicroStrategy, claims retailers can make more effective use of Facebook with a data-driven approach Facebook has been a key marketing tool
