Reducing your customer churn rate: five tips for ensuring customers stay loyal to your brand
By Aaron Haynes, CEO of SEO fulfilment partner that supports marketing agencies and professionals, Loganix
Articles in category: Opinion Time
Opinion time is the voice of retailers & retail industry figures, find out what they have to say here on Retail Times
Four ways retail businesses can stay safe online
An overwhelming amount of retail business is now carried out online. It’s therefore more important than ever to ensure that your company is protected from cyber-attacks, so that you know both your own and your customers’ data is secure. Loss
Retail trends post-pandemic: mobile payments entering the mainstream as normality approaches
Having spent hundreds of millions of pounds on protective measures during the height of the pandemic, it has been reported that retail chiefs are in discussions over the logistics of removing plastic screens from supermarkets. In a move that signals
What lies ahead for the future of online casinos?
According to PR Newswire, the global market value of the online gambling industry is expected to reach an astounding $112 billion by 2025, far surpassing the $64 billion it was worth in 2020.
Visibility of the whole supply chain is critical to managing disruption and building resilience, says Sedex
Following the news that some of the world’s leading retail and food chains, including McDonald’s and Nandos, are struggling to keep products on the shelves and items on menus due to the supply chain disruption. Jessica McGoverne, director of policy
How to protect your business from black swan events
A black swan event is an extraordinarily rare eventuality that brings a catastrophic impact. black swan events, so-named due to the dark pigment being an uncommon trait in swans, are usually discussed in the context of financial preparedness and resilience.
Why it works: digital signage solutions can significantly improve CX in modern retail
Customers have become digitally savvy and want nothing but an omni-channel retail experience. As a modern retailer, you should be looking to invest in a digital signage solution that provides information, wayfinding, and selling your products without doing anything. If
How to keep customers safe after ‘Freedom Day’
‘Freedom Day’ has arrived and those who wanted the UK to ‘just get on with it’ after several periods of lockdown and re-opening have been able to rejoice. Not everyone, however, has been looking forward to it, with some elderly
Why it works: how the Foodhub EPOS system can help a business flourish
Online takeaway platform Foodhub has been sharing the success of its leading EPOS system - where the full order value goes direct to its business thanks to its 0% commission model.
Retail needs careful curation to thrive, says leading real estate investment firm
From online retail to working from home, the pandemic has accelerated underlying trends in the way we live, shop and work. However, it has also brought into sharp focus missed real-world experiences that can’t be replicated in the digital realm,
How to support local trade as a business owner
There are no end of challenges facing the modern business owner. As well as turning a profit, they have to deal with filing taxes, handling recruitment, managing stock, launching marketing campaigns and a wide range of other considerations.
Food and Drink Federation: Cost of Government regulation will mean higher food prices for consumers
The Food and Drink Federation (FDF) has today warned that consumers will inevitably face higher food and drink prices if manufacturers are forced to absorb the cost of proposed Government policies during the next few years.
Closing the loop on circular economy supply chain “takes a three-fold approach”, says Schoeller Allibert UK
Schoeller Allibert, a leading UK manufacturer and supplier of returnable and recyclable plastic packaging solutions, has shared insight on how it believes the retail supply chain will adapt their product lifecycle approach towards circular economies with a focus on systems
Sports betting platform tips the top five tennis players, based on ATP rankings
Tennis is beloved by all sports fans. Millions of people enjoy watching Wimbledon games. Some even bet on winners with promos available via tonybet.co.uk/articles/promotions. But some athletes have the greatest number of fans. Here are the most successful tennis players,
Product packaging should align with growing consumer demand for sustainability, says Southgate Packaging
By Darren Smith, head of marketing at Southgate Packaging, one of Europe’s leading packing supplier
Why it works: Pets at Home gets tails wagging with new 1 Hour Click & Collect service, powered by OneStock’s OMS solution
Pets at Home, the UK’s leading pet care retailer, has launched a 1 Hour Click & Collect service powered by the Order Management Solution (OMS) from OneStock, the leading European OMS provider for omnichannel retail, to improve customer convenience whilst enhancing
Post-pandemic spending boom to give high street boost, says Cornerstone Tax
As the economy opens up, business is expected to boom. Subsequently, spending by UK businesses is set to surge as finance directors prepare for a sharp increase in hiring and investment, according to a new survey by Deloitte. Almost three-quarters
Miele welcomes Right to Repair requirements in UK market and claims quality craftsmanship and prioritising product longevity is ultimate form of sustainability
New rules are coming into force in the UK, which should make appliances like washing machines, fridges and TVs easier to repair.
UK seeks to stimulate economic and digital growth with investment
According to research, if digital investment is maintained, GDP could be £74 billion higher by 2025, £127 billion higher by 2030, and £232 billion higher by 2040.
In my opinion: businesses must reframe retail sustainability with the five capitals
Say the word ‘sustainability’ to someone, and their immediate thoughts may gravitate towards initiatives around the environment. This connection is hardly surprising considering the increased awareness among consumers to do more for the planet. In fact, 68% of highly empowered
ESW: the rise of D2C and why brands need to act now
In a well-ordered world of intermediaries where everyone is making a reasonable margin, brands might never have considered going direct to consumer (DTC), but the old order is crumbling, making DTC a business imperative, and the fastest and most effective
How retailers can use personalisation to compete with Amazon
E-commerce expert Alexander Graf explains why Amazon’s astonishing figures shouldn’t make retailers despair—but start getting personal
British grown apples, strawberries, carrots and pumpkins could seen be extinct, experts warn
Agriculture and conservation experts have warned of the threat of extinction of some of the UK’s best-loved crops, predicting that we are on the brink of a biodiversity crisis because of our dwindling population of pollinators - such as bees,
Why it works: regular testing is the best protection against retail disruption
There’s a sense of expectation around the country because, despite a four-week delay, we’re on the cusp of returning to a normal post-COVID-19 life. For many people, a big part of that normality will be the chance to ditch the
In my opinion: how retail can create a seamless journey between online and offline
By Chris Griffiths, managing partner – customer experience, REPL Group, part of Accenture
