Articles in category: Comment

The comment column is for retail professionals to have their say. Whether responding to published opinion, reacting to or challenging reports or commenting on retail trends and predictions this is where you can gauge sentiment on all sorts of retail focussed topics.

Seven ways to enhance agent performance

Seven ways to enhance agent performance

Most established businesses rely on contact or call centres to handle customer interactions. Hence, it is essential that contact center agents provide excellent customer service as their overall performance directly influences their clients’ success. Whether you’re running an overseas contact