The comment column is for retail professionals to have their say. Whether responding to published opinion, reacting to or challenging reports or commenting on retail trends and predictions this is where you can gauge sentiment on all sorts of retail focussed topics.
The Big Four supermarkets (Tesco, Sainsbury's, Asda and Morrisons) are having to further enhance their customer experience (CX) and delivery capabilities in response to increased demand for e-grocery services and to prevent Amazon taking further market share. This is according
Be present on as many platforms as possible. Although high street footfall is down, online traffic is up! Ensure that your business is active on as many platforms as possible whilst keeping a consistent look & feel to your content.
The changes that COVID-19 has caused in rapid succession make it hard to slow down and think about just how to approach a retail landscape and a world that will never be the same.
Following Boris Johnson's announcement that it will now be obligatory for all retail staff to wear masks and that all COVID guidelines in shops will now become law with large fines issued to those not adhering, Hayley-Jayne Cone, chief customer
Commenting on the Government’s planned introduction of a 10pm closure order and compulsory table service for on-site sales across England, Kate Nicholls, UKHospitality CEO, commented: “These restrictions will come as another crushing blow for many hospitality businesses struggling to recover
Logistics expert Dr Jonathan Owens, of the University of Salford Business School, comments on the increased demand for supermarket online deliveries as the number of Covid-19 cases rise. Dr Owens said: “The second wave of increased Covid-19 infections appears to
If the decline of physical retail was a hot topic before Covid-19, what are we to make of the headlines now? For every story of resilience and optimism, there are countless more of closures, redundancies and disappearing brands. Retail’s transformation
Although changing consumer patterns are inevitable, a luxury retail expert warns that their current trajectory is a particular cause for concern for the fashion industry. Robert Lockyer, CEO and founder of Delta Global, a packaging provider for luxury fashion retailers
Over half of the UK population owns a pet, and according to Kennel Club figures, pet registrations have soared by a quarter over lockdown. With companion animal ownership booming in recent months, retailers have a prime opportunity to showcase pet
Taking on temporary jobs could give people the best chance to secure longer term employment.
Black Friday is without a doubt one of the biggest dates in the retail calendar, and this year will be no exception. As the industry continues to try and react and adapt to the COVID-19 pandemic, 2020’s Black Friday weekend
British Safety Council calls on Government not to pressurise employers to get workers back into the office. If people can work from home, they should have the choice to work from home: for the sake of people’s health, wellbeing and
Nine out of 10 shoppers say free delivery is their number one incentive to spend more, reveals new research conducted by the e-commerce delivery expert ParcelHero. Orders with free shipping are also 30% higher on average than those with delivery
Amid new furore surrounding modern slavery breaches happening in the UK, Bureau Veritas has asserted that it has never been more important for UK businesses to ensure they implement ethical practices throughout their entire supply chain.
Even before Coronavirus, bricks and mortar retailers were facing an existential crisis. Soaring business rates, rent reviews, and minimum wages were already putting pressure on the size and scale of physical shops. And against the increasing appeal of online shopping
As Argos announces plans to stop publishing its iconic catalogue as more shoppers browse and buy online, Michael Schirrmacher, UK MD at Bloomreach, comments: “The past few months have radically transformed the shopping experience: browsing and purchases are now happening
Delta Global, packaging provider for numerous luxury retail brands in the fashion and beauty sectors, has launched a new, data-driven intelligence system to enable greater transparency and control in supply chains.
With social distancing rules likely to remain in place for the foreseeable future many organisations are investigating lone worker solutions as an additional measure to keep employees safe. But with so much choice available on the market, it’s not surprising
Peter Ballard, co-founder of global product and service design company Foolproof, claims Amazon's Fresh delivery roll out in the UK could be risky if it doesn't create a seamless experience that links back to the historic ‘Amazon way’ that customers
Experts are predicting that the COVID-19 pandemic and the various restrictions in place to mitigate its spread have accelerated consumers’ e-commerce habits by five years. As a result, businesses are rapidly discovering that going digital is the key to survival.
Nestlé’s direct-to-consumer sales strategy, beginning in Spain this week, could be an opportunity for the brand to profit from lockdown and pre-empt future market disruptions, allowing the company to sell its products without the influence of retailer relationships. If the
The COVID-19 pandemic has upended the traditional work-from-office models and enforced months of work from home (WFH) due to the prolonged lockdowns. Now that many countries have lifted lockdowns, enterprises are increasingly willing to reopen their physical offices by redesigning
Globally the Covid 19 pandemic has ripped through the hospitality sector with hotels, bars and restaurants shut up for months. In the UK, outlets closed their doors on 20 March, three days before the nationwide lockdown was announced and began
The Coronavirus has radically and abruptly changed the way we work and live our lives. How will this alter consumer behaviour and attitudes? And what will this mean for retail and the supply chains that support it? There will still be
As Britain’s high street sprung to life this week and non-essential retailers opened their doors for the first time in three months, a very different picture is emerging for retailers across the board as they adjust to the new normal.
