Retailers across the world have adapted their delivery and returns propositions to ensure customer and staff safety during the COVID-19 crisis, and these changes will transform consumer expectations of online delivery and returns, says GlobalData, a leading data and analytics
Articles in category: Comment
The comment column is for retail professionals to have their say. Whether responding to published opinion, reacting to or challenging reports or commenting on retail trends and predictions this is where you can gauge sentiment on all sorts of retail focussed topics.
As the impact of the Coronavirus crisis grows every day, the way in which Britain's shoppers are buying their produce has shifted dramatically. The social distancing policies introduced amidst the countrywide lockdown have led to extensive queues at every supermarket
By Daniil Fedorov, chief financial officer of Ozon, Russia’s leading multi-product e-commerce platform, founded in 1998
Bernard Foot, strategy analyst at payment HSM as a aervice provider MYHSM, wonders whether COVID-19 will have a permanent impact on the usage of cash
The scale of change retail has undergone in the past decade is without precedent. Technology advancements in cloud, mobile, social networking, IoT and AI have transformed consumer behaviour and indeed, the whole industry. Better connected and informed than ever, new
As we adjust to life in lockdown due to the worldwide coronavirus pandemic, people are finding more time and motivation than ever before to clear out their cupboards and get creative with their findings. And, with restrictions on shopping habits
Following the news from the British Chambers of Commerce (BCC) that six in ten UK firms have no more than three months of cash left; Luke Gowland, thematic analyst atGlobalData, a leading data and analytics company, offers his view:
CGF board of directors and WHO COVID-19 Special Envoy emphasise need for global co-ordination in securing consumer product supply chains
The Consumer Goods Forum (CGF) board of directors today issued a statement emphasising the need for global coordination in securing food, beverage, hygiene and personal care product supply chains. The full statement is below: Food, beverage, hygiene and personal care
The British Safety Council has today backed a joint statement from the Health and Safety Executive (HSE), the CBI and the TUC calling for employers to ensure safe working conditions during the coronavirus outbreak.
As the Covid-19 pandemic continues to wreak havoc on the global economy, the pressure on UK businesses to cut costs intensifies. Yet as organisations take tough decisions to protect their future, it is important to keeps an eye on the
The current Covid-19 crisis is certainly accelerating the expansion of our retail eco system into areas which provide the convenience and security that shoppers are demanding.
Commenting on the latest consumer datasets (GfK’s consumer confidence figures and Kantar’s grocery market share data) and what these say about how consumers and consumer businesses are coping with COVID-19, Linda Ellett, UK head of consumer markets at KPMG, said:
As the impact of the coronavirus crisis grows every day, the retail world has had to evolve in countless ways, as how we shop and connect with each other has shifted dramatically. The pandemic has changed the way that all
With the coronavirus (COVID-19) pandemic putting a stop to all non-essential travel, technology is now taking a front seat in communication between clothing brands and their suppliers, writes GlobalData.
As the country gets used to being in lockdown and more people than ever before are discovering how to work from home, attention is shifting to how we maintain the health and wellbeing of our army of new homeworkers. Jonathan
Covid-19 is wreaking havoc around the world. Forcing many countries, including the UK, into lockdown, life is very different now to how it was a month ago.
Richard Harris, chief legal officer at global recruitment consultancy (31 countries) Robert Walters, said: "The Chancellor's announcement offers a package of support for vast swaths of the self-employed and freelancer community.
The outbreak of the novel COVID-19 changed the pace of normal life for millions of people around the world. The dental sector did not remain untouched as well. With practices shutting down or limiting to emergency cases only, many dental
You may remember a time not too long ago when going into your local town or city for some recreational spending would take the best part of a day. Relying on public transport, finding the item you want, the perpetually
Ubamarket: contactless payments threshold increased to £45, but how about skipping the tills altogether?
Retail technology Ubamarket offers Scan, Pay, Go! technology which enables customers to pay in app and bypass the checkout. Will Broome, CEO of Ubamarket, discusses the importance of convenience and hygiene amidst Coronavirus fears and discusses role of tech in
Institute of Customer Service on maintaining and building customer loyalty during the COVID-19 crisis
The unfolding COVID-19 crisis presents the greatest challenge in recent history for businesses and organisations across the globe. Widespread closures, mass isolation and the effects of panic buying are impacting organisations across all sectors to an unprecedented degree. As they
Construction must end to keep workers and public safe: clearer guidance needed, says British Safety Council
As the UK heads into at least three weeks of lockdown, concerns are being raised across the country as thousands of construction workers headed out to work, including on packed London Underground trains.
Unless, like certain FMCG retailers who are experiencing a surge in online sales, chances are, due to the uncertain times we find ourselves in, that your sales have suffered a dip. Couple that with the potential of a complete lockdown,
“In the current environment of dramatically falling consumer demand and great uncertainty, those running the UK’s businesses will wish they had all the answers – but the truth is no one does. The best way to be armed for the
Following the news that clothing retailer H&M is closing 3,441 stores out of 5,062 worldwide and even laying off staff in a bid to cut costs, Andy Barr, retail expert and co-founder of online price tracking website www.alertr.co.uk said: “With