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Articles in category: Comment
The comment column is for retail professionals to have their say. Whether responding to published opinion, reacting to or challenging reports or commenting on retail trends and predictions this is where you can gauge sentiment on all sorts of retail focussed topics.
Five things retailers need to know about Google’s Core Web Vitals
Without question, the pandemic accelerated retail’s digital transformation. The fact that online giant Asos now owns the once seemingly invincible high street brand TopShop is a stark reminder that there is no going back to the ‘old normal’. The competition
The state of retail – summer 2021, in the UK
As March is fading away and June is slowly arriving, change is in the air in Britain. When you look around, you are likely to see the return of shoppers strolling through the streets. We have known for a while,
Tens of thousands of convenience stores are about to become intelligent data hubs
We tend to think about digital transformation from a 30,000-foot view — the fundamental ways that new technology like AI will reshape the way we live and do business. But what about the 30-foot view? What does digital transformation look
Under the spotlight: the business behind casino games
Whether you’re planning your regular visit at an online casino or you haven’t ever played a game, there is no denying that the gambling industry is big business. People have been placing bets, gambling on big events, and enjoying competitive
Customer centricity: understanding consumer needs is key to success
We are all aware of the profound transformation that has occurred within the retail sector over the past 18 months. The pandemic and successive lockdowns have disrupted the norms of consumer demand and accelerated an already well-established shift towards digital
How reliable insights lead to a loyal customer base
We all crave human interaction, especially as we navigate our way through the through the post-lockdown world. Who doesn’t miss being recognised by your favourite barista and being greeted with “the usual?”. In today’s world, this applies to online just
Lack of industrial development hindering last-mile logistics boom, says Turley
The predicted boom in last-mile logistics and the ongoing growth in online retailing could be hindered by inadequate planning policy, according to planning and development consultancy Turley.
Tosca offers three steps to reduce waste in your supply chain
Waste takes many shapes in a retail operation, be it discarded packaging, damaged food, time spent on unproductive practices, or mileage wasted on carrying half-full loads. It is damaging from an environmental as well as business perspective, so it is
Has the tenant eviction ban gone too far?
In the latest Spring budget, the government announced an extension to the existing ban on commercial evictions in England until June 30th in a bid to provide breathing space to businesses struggling to stay afloat. Around 49% of hospitality workers
Tosca UK has supply chain tips for growing globally and thriving locally
Choosing a supply chain partner for reusable packaging solutions and pooling is a significant consideration for many businesses, as the level of support partners provide can be a key contributor to overall performance. It is a relationship built on trust.
In my opinion: improving retail customer engagement requires a mobile mindshift, says MoEngage
By Mike Barclay, senior director of European operations for MoEngage, an insights-driven customer engagement platform
Gaming trends to watch out for in 2021
Gaming has grown into a huge entertainment industry in recent years. Today it is deemed to be worth more than the sports, movie and music industries combined.
Why you’re going to really like the B2B online marketplace
B2C online marketplaces such as Amazon and Walmart are a very big deal, with $2.67 trillion spent globally on the top 100 online marketplaces in 2020. That’s 62% of global online retail sales. Unsurprisingly the B2B world, from software and
Huawei: key innovations that will determine the retail landscape for apps and e-commerce in the year ahead
By Graham Long, director ecosystem development, Huawei UK Consumer Business Group
Why it works: why the US should follow the trend of live-stream selling
The world is in the midst of a major digitalization shift. We have been forced to embrace new and emerging technologies with the hopes of being able to stay connected socially as well as at work. Companies, families, and day-to-day
High street resurgence begins as non-essential retail reopens
David Hannah, principal consultant at Cornerstone Tax, discusses this important milestone for British businesses
How to lose customer loyalty before it’s even begun
Retailers must not destroy customer loyalty by offering a poor fulfilment experience, says Tobias Buxhoidt, founder and CEO of parcelLab
How retailers can ensure frictionless trade despite Brexit paperwork boom
Despite the promises, both anecdotal and data-backed evidence suggests that the UK’s transition out of the European Union has not been as smoothed as hoped. Official government figures state that exports of goods to the EU fell by 40% in
Large stores need to find new ways to connect with modern consumers, says senior lecturer at Manchester Metropolitan University
By Dr Amna Khan, senior lecturer in Consumer Behaviour and Retailing at Manchester Metropolitan University Last month the popular department store John Lewis announced that it will not reopen eight of its stores once the UK’s COVID-19 lockdown restrictions ease.
Bringing dark stores into the light: OneStock highlights new retailer opportunity
As stores reopen, what's the future for dark stores and how will their role change, asks Romulus Grigoras, founder and CEO of OneStock?
Last mile limbo: why retailers need to wake up to the post-purchase opportunity
With the demand for e-commerce growing exponentially, the pandemic has thrown the customer experience online into the spotlight. Retailers have work to do. And if you’re not sure where to look, the 'last mile' is flashing red.
Adatis: real time data underpins retail success with unpredictable shoppers
We live in unprecedented times and for retailers this challenging environment throws a new curve ball each week. Shopper behaviour is not easy to predict in normal circumstances and Covid-19 has exacerbated this challenge. This can, for example, be seen
The new high street: navigating tomorrow’s retail landscape with tech
As the retail sector prepares to reopen after Easter, UK shops are pulling out all the stops to persuade Britons to venture out to their local high streets and favourite stores. People are understandably cautious about returning to public spaces
How the rise in e-commerce has made delivery drivers the new front of house
When the pandemic rewrote the rules of everyday life, online retail became a lifeline for consumers and businesses alike. But coronavirus did more than increase the volume of online sales: it changed our relationship to e-commerce and reshaped the entire
