Opinion time is the voice of retailers & retail industry figures, find out what they have to say here on Retail Times
While offering free Wifi in-store can offer additional conversion opportunities to retailers, failing to deliver a friction-free service could, in fact, result in poor customer experience and lost sales opportunities, the latest research from Vodat, a leading communications provider, warns.
For many ambitious, innovative, smaller manufacturers, supplying to national supermarket chains is something of a Holy Grail, a game-changing relationship which allows them to scale up to undreamt heights.
Amazon is disrupting the parts of retail no one likes. Standing in queues in the supermarket with your jumbo pack of toilet paper and baked beans. New batteries, or cheap bits and bobs you would otherwise buy from pound shops.
Some retail outlets are experimenting with moving to digital payment-only operations. As non-cash payments become the norm, some retailers, particularly in hospitality, no longer accept cash. Here Richard Loh, MD of Eurostop, and Mark McMurtrie, independent payments specialist outline the
VoiceSage’s Lee Trenam says a successful re-think of how to connect customers to processes at the catalogue giant may have lessons for all retailers
Online retailers can take a leaf out of the retail sector’s book and provide a personalized shopper experience to drive sales and win loyalty, says Teresa Sanchez-Herrera, Marketing Manager of Retail Rocket
In the last decade alone the world has seen an incredible amount of technological advances which are continually changing the way people go about their daily business. Smartphones, for instance, have completely revolutionised the mobile phone market, to the extent
Evolution of consumer habits means brands need to ensure they lead the way in customer experience, says Dave Stark, CEO of Conversity
VoiceSage’s Gregg Kilkenny says making outbound voice messaging should be a key component in all customer service outreach
Why it works: retailers can benefit from a shared logistics platform, says ArrowXL
When Ocado started trading as a business in partnership with Waitrose back in January 2002, uniforms for the embryonic delivery team were designed and produced by Jermyn Street Design. Fifteen years on (and several suppliers later) the independent online grocery supermarket
Retailers can increase the conversion rate of e-commerce, grow their revenues and improve shopper loyalty if they personsalize the customer journey, argues Teresa Sánchez-Herrera, marketing manager of Retail Rocket Leading e-commerce retailers recognise the value of personalizing the customer journey
In the fast-evolving world of retailing, it's all too easy to become preoccupied with the notion of e-commerce and digital sales. While there is good reason for this, however, such an approach ignores the rise of omni-channel retailing and the role
A Perry & Co (Hinges) Ltd, a leading independent, family-owned British manufacturer and supplier, is reinforcing its market-leading position with the introduction of three new stylish door furniture collections named Horizon, Vision and Old Hill Ironworks. The new ranges are
Channie Mize, general manager for retail at Periscope By McKinsey, gives her thoughts on the key trends at NRF’s The Big Show 2018
Christmas shopping has changed significantly in the last few years. Consumers are now choosing to avoid the biting cold and high street crowds, and instead take the bulk of their festive shopping online. Traditional visits to see the Christmas lights,
Ian Tomlinson, founder of RetailStore, gives his predications of what will be hot trends for retailers in 2018
No matter the type of business you’re in, every office needs equipment. However, for a new business just starting out, setting up an office and establishing a professional working environment can be a challenge. With such an array of choices
The sales have started and as unsold stock piles high in backrooms across the UK, cloud EPoS innovator Ian Tomlinson of RetailStore argues that there is a simple solution to the mass problem of dead stock
With forecasters predicting that rising inflation could steer Christmas shoppers away from premium food and drink products this year, FMCG suppliers are being urged to draw on insights of what influences and motivates their shoppers as part of their commercial
It is a fascinating time in the motor trade industry right now with some startling statistics that reflect what is happening in a broader sense in the UK. The economic and political climate in this country has created a storm
November 23rd 2012 - the day that Black Friday became a seminal date on the UK retail calendar. In five years this US exported phenomenon has altered the mindset and spending of the consumer, and the focus and marketing strategy
Every retailer I meet these days insists they want to be data-driven, but the reality on the ground is very different. Depending on whose research you trust, adoption rates for business intelligence (BI) and analytics range from 21 - 32
By André Hordagoda, co-founder, GoInStore Over the last five to 10 years we’ve all witnessed the changing face of the retail store. The early signs were evident; Abercrombie and Fitch, with their dimly lit and beautifully curated ‘theatres’, staffed by model-esque
VoiceSage’s Lee Trenam discusses why naive AI hype will hamper the reception of this useful technology
