The retail sector is currently facing a series of challenges, with some being longstanding and familiar, and others brought by more recent geopolitical and technological developments. With daily developments on the bricks vs clicks contest and increasing numbers of store
Articles in category: Retail Insight
Organic growth for consumer packaged goods (CPG) businesses is slowing, according to the latest analysis by KPMG in the UK. Perhaps not surprising given that in a separate KPMG survey of senior consumer-focussed executives globally, many said that they were
Global information company The NPD Group says total visits in the eat-out or out-of-home (OOH) foodservice market dropped 1% in Q1 2018 versus the same quarter a year earlier. That 1% decrease is equivalent to 28 million visits, or 112
Father’s Day and World Cup preparations are set to give a boost to shopper traffic on the High Street, with footfall expected to be up 2% on the daily average on Saturday, according to retail intelligence firm, ShopperTrak.
Salesforce, the global leader in CRM, has announced new innovations across marketing, commerce and service enabling brands worldwide to deliver smarter, more personalized and connected customer experiences. In addition, Salesforce and Google continued to deliver on their strategic partnership with
It’s not all doom and gloom for the retail sector as new research reveals the brands using artificial intelligence (AI) are growing 30 per cent faster than their counterparts who aren’t.
Survey finds chasing aged debt is hindering retail growth, with 29% of retailers saying they are currently owed over £20,000 in overdue payments.
The pervasiveness of technology in everyday life means that people have come to take for granted the convenience of mobile, e-commerce, instant access to information, products and services, and the ability to offer feedback through social media. Their expectations around
Online research from Equifax, the consumer and business insights expert, reveals over a third (37%) of Brits believe the UK will be a cashless society within the next 10 years. Over half (53%) of 16-34 years olds believe we’ll be
FMCG suppliers and retailers should be hoping for a successful World Cup tournament for England if they want to experience a consequent retail bounce, according to category and shopper management specialist Bridgethorne
Most businesses are at risk of trapping their customers in a cycle of repeated recommendations, according to a new report from analytics leader SAS. Nine in 10 (93% businesses are unable to use analytics to accurately predict what individual customers will want in
30% of outlet loyalty customers are responsible for 70% of loyalty spend, according to new data from Europe's leading provider of CRM and loyalty solutions for retail destinations, Coniq.
Transport for London (TfL) is the best company in the UK to work for if you want a good work/life balance, according to new research from the world’s largest job site Indeed.
A strategic plan to connect more closely with customers using social media has resulted in an 85% growth in engagement across Facebook, Twitter and Instagram for KitchenAid, the leading countertop appliance brand, since it implemented CX Social, a dedicated social
The Consumer Goods Forum (CGF) is delighted to announce a prestigious roster of speakers for the CGF’s 62nd Global Summit, to be hosted 12-15 June 2018in Singapore, and themed “Consumer Centricity in a Data-Driven World”.
Conversion rate optimisation (CRO) specialist Boostify has launched a new ‘all-in-one’ online customer engagement platform – the first of its kind to hit the retail industry.
A small group of online travel agents, including Booking.com, OnTheBeach.com and Trivago, dominated paid search in the first quarter of 2018, each spending over £7 million on search through Google (on the keywords we monitored), with Booking.com splashing out almost
The shift towards ‘frictionless’ payments – i.e. invisible transactions that take place ‘behind the scenes’ in apps – is being held back by UK consumer concerns over security and data privacy, according to new research conducted by Paysafe. The report
NEVS, a leading Swedish electric vehicle manufacturer, takes another step towards autonomous drive, by using Phantom Auto’s teleoperation safety technology to ensure safe deployment of electric autonomous vehicles.
LOFAssured initiative gains strength across the garden furniture industry with 17 members already certified
LOFA's (Leisure and Outdoor Furniture Association) "LOFAssured" initiative ensures that all cushions sold by members comply with current government fire safety regulations.
The impact of music on consumer behaviour is well-known with research showing that consumers shop for longer, spend more money and have an enhanced shopping experience if they’re exposed to music. Many local and international retail and restaurant brands are
Almost nine in 10 (87%) of the UK’s top retailers are risking a significant drop in online visibility by neglecting their mobile site performance, according to new research.
The NPD Group, a global information company, today reveals how World Cup football fever is impacting UK toy market sales. With just under a fortnight to go before the national squad’s opening game on 18 June, £11 million has already
When we wash synthetic garments, tiny plastic fibres are released into the washing machine, which then find their way into the world’s oceans and waterways. It is estimated that trillions of these plastic fibres are released and will take centuries