Retail technology news on innovation, integration, rollout and the people behind developing retail technology systems. Be it payments, supply chain or chiller cabinets we cover the bits & bytes of retail tech.
CAKE, London’s only app for booking and digitised payments & rewards has announced its new partnership with London restaurant favourite, Tom’s Kitchen. Award-winning chef, Tom Aikens has joined up with CAKE to provide his customers the enjoyment of dining out without
Aptos, a recognised market leader in retail technology solutions, today announced that retailer WH Smith has selected the Aptos Store point of sale solution to increase productivity and customer engagement at more than 900 locations in Europe. The multi-year agreement
John Lewis is looking to build upon its reputation for market-leading customer experience, by extending personalisation experiences on its website through marketing platform Monetate. Jon Carthew, senior online insight manager at John Lewis, said: “Customer service and satisfaction is a key
Leading call intelligence specialist ResponseTap has launched a new platform to help brands perfect the customer buying experience. Engineered as a result of client-led feedback and ResponseTap’s pursuit of market ‘firsts’, Insight Hub is a sophisticated reporting tool which unlocks a
Gumtree, the UK's largest classifieds website, has selected the Oracle Marketing Cloud to expand its customer base and support its goal of becoming Britain’s #1 digital brand. By taking advantage of the deep audience insights delivered by the Oracle Marketing
XPO Logistics has been awarded a new contract with Costco Wholesale UK Limited to manage the company’s reverse logistics for its 28 warehouses in the UK. The contract will allow Costco to benefit from XPO’s extensive logistics network and global
Pets at Home is transforming its online shopping experience by providing innovative ways to interact with its customers. The retailer has adopted Amplience, a leading digital content production and delivery platform, enabling features such as interactive video, shoppable content and
Maplin, the consumer technology specialist, has further strengthened its strategic partnership with iForce, the fastest growing supply chain business in the UK, by adding the iForce Revive service proposition to the national multi-channel fulfilment solution it has provided since 2014.
Accolade Wines, the UK’s largest wine company, has seen an increase of up to 13% in distribution rates of selected SKUs having joined forces with epoints in 2016. epoints is the universal loyalty scheme adopted by major brands to reward
Mobile is very much front of mind for retailers today, as the percentage of e-commerce transactions happening on a mobile device is steadily increasing. But card abandonment on mobile continues to stay high, and retailers are looking for ways to
Technology will continue to be one of the biggest disrupting forces in the retail sector in 2017, with innovations such as Chat Bots and virtual reality finally breaking through. In 2016, we saw the time it takes to go from
Leeds-based, Japanese snack food manufacturer, Calbee has implemented an enterprise resource planning system from Epicor Tropos and has reported a dramatic impact on its business processes and sales growth. Although Calbee UK was established in 2014, it forms part of a
NICE has announced that N Brown Group, a leading online fashion retailer, is expanding its implementation of NICE’s Total Voice of the Customer solution to improve the quality of its customer experience insights. This is part of a robust customer-centric
Research conducted amongst 500 UK small business owners has found that 82% of video surveillance users are considering replacing their existing system with more up-to-date technology. Of those that do not have video surveillance in place, over a third (39%)
Popular Italian restaurant group, Spaghetti House, today announced a new partnership with Eagle Eye Solutions, the leading SaaS technology company. The partnership sees Spaghetti House roll-out its first digital validation across all promotional campaigns through Eagle Eye AIR. Spaghetti House can
E-commerce analytics company Profitero is now tracking 450 million consumer products daily across more than 5,000 online stores, up from 300m and 4,000 respectively at this time last year. This means its real-time e-commerce analytics, insights and strategic recommendations are
Route Genie, the advanced carrier management software, has secured a partnership with toyou, Asda’s new parcel service, to help retailers provide more choice and convenience to online shoppers. Retailers using the Route Genie platform can now offer their customers the
Research conducted in late November 2016 by the world’s largest online translation agency, One Hour Translation, a company which provides translation services to thousands of global e-commerce companies, shows that the most popular language into which English language e-commerce websites
Sportswear brand dhb is driving customer acquisition with new photographic techniques that allow shoppers to fully appreciate the technicality and style of its cycle, run and swim ranges. dhb, exclusively available at Wiggle and Chain Reaction Cycles, is introducing high
Coop Italia, Italy’s largest supermarket chain, has collaborated with Accenture to reinvent the customer experience in grocery shopping with the opening of its Supermarket of the Future store. The new flagship store, located in Milan’s University area of Bicocca, provides
Advertising with messages designed to provoke a change in behaviour has boosted sales of a snack bar made with crickets at Planet Organic stores in London. The campaign for the snack bar brand Eat Grub was orchestrated by the out-of-home advertising
Set against a backdrop of declining profitability and significant changes in consumer lifestyles, retailers are under pressure to deliver the best freshness and optimal availability to their customers without the ability manage cost-to-serve. Typically, 40% of grocery revenue is driven
Verifone , a global provider of payments and commerce solutions announced that Dagrofa, Denmark’s third largest retail company, and REMA 1000, the country’s fastest growing discount chain, have recently selected Verifone to enable more options for the way consumers shop
EAT17, the family run grocery store, has partnered with London-based Market Hub Technologies, global ESL leader SES-imagotag and German network solutions vendor LANCOM Systems, to introduce digital pricing and wireless LAN into their flagship stores. The new system gives EAT17’s
Clavis Insight, the global hub of e-commerce Intelligence for global brand manufacturers, today launched Clavis Insight Location-Based Tracking – the industry’s first online store monitoring solution that enables brands to easily gain local market insights in order to optimise online
