Chubb Fire & Security Limited has secured a new contract with retail giant, Tesco, to service and maintain fire extinguishers and security systems in United Kingdom stores and Tesco’s head office, as well as the fire extinguishers in the business’ distribution centres. Chubb, a leading provider of security and fire-safety solutions, is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp.
Tesco, the UK’s largest retailer with over 2,600 stores, has worked with Chubb for a number of years, using its Chubb® FX range of fire extinguishers. With this new contract, Chubb will also provide intruder alarm maintenance services for half of Tesco’s estate.
John Simons, the property procurement manager at Tesco, said it was logical to explore the advantages of a combined fire and security contract: “In choosing a service provider, we look for three things: technical ability, sufficient infrastructure and support to deliver a nationwide contract, and value for money.”
Chubb complies with strict Service Level Agreements that ensure maintenance is carried out and calls are responded to within a specified period of time. In addition, engineers sign in and out of all site visits electronically, giving Tesco real-time visibility of engineer attendance as well as reassurance that systems are fully maintained.
“With the number of sites involved in this contract, good communication, collaboration and thorough organisation are essential, as well as a willingness to adopt our own procedures such as our electronic sign-in system,” added Simons. “We have worked with Chubb for a number of years and value the collaborative approach they take to our business.”