Clarks extends contract with Hermes for online delivery service


Hermes, the consumer delivery specialist, has secured a two-year contract extension to continue providing online delivery services to Clarks, the international shoe manufacturer and retailer. Hermes has distributed approximately three million parcels for Clarks since winning the contract in 2012.

Under the terms of the agreement, Hermes will provide both a Next Day Delivery Service and a 3-5 day Standard Delivery Service to all of Clarks’ UK-based consumers. Hermes expects to handle around 1.6 million parcels for Clarks during 2015, with volumes anticipated to increase over the length of the contract. The Hermes team is also working closely with Clarks to finalise plans ahead of the peak season by analysing forecasted volumes and confirming collection schedules.

Peter Scraton, Clarks Group logistics director, said: “We have been delighted with the way Hermes has worked with us on innovative solutions and service improvements for our customers. These are exciting and challenging times in the digital world we look forward to continuing our partnership into the future.”

Mark Pettit, sales and marketing director at Hermes, said: “Clarks is one of the most recognisable names on the high street and is a business that is steeped in history. We look forward to supporting this iconic retailer as it continues to develop its online proposition. Meanwhile, we continue to significantly invest in our infrastructure and technology to ensure we can operate a highly efficient service at all times.”