Co-op ramps-up online home delivery in Wales and Welsh Border towns through partnership with Zoom Delivery


Co-op has partnered with home delivery specialists, Zoom 1Hr Delivery, to further expand the roll-out of its own online shop across Wales and Welsh/English border towns and, to increase the number of delivery slots available for shoppers.

The retailer will ramp-up its online home delivery offer – including smaller towns and rural communities – with the new partnership going live in more than 50 towns and cities in Wales and along the Welsh/English border this month (November).

Orders are placed through Co-op’s own online shop ( with items picked from Co-op’s local stores and delivered on behalf of Co-op by Zoom up to 4KM in as little as one hour – slots can also be booked up to seven days in advance.

Customers can choose from around 4,500 products, and can track their deliveries in real time. In addition, deliveries are free from new stores to offer the service for the first eight weeks.

The move makes thousands more online slots available for shoppers, and includes approaching 40 Co-op stores in Wales, including those in: Anglesey; Bala; Barmouth; Builth Wells; Cardiff; Dolgellau; Fishguard; Lampeter; Llandudno; Llanwrst; Old Colwyn, Pensarn; Pontypridd; Porthcawl; Prestatyn; Rhyl; Ruthin; Swansea; Tywyn and Wrexham.

Groceries are selected by colleagues in Co-op stores in the community, which act as micro-distribution hubs locally – supporting local jobs as the retailer’s High Street stores benefit from online demand. A free Click & Collect service is also available through Co-op’s online shop, also making shopping quicker and easier.

Co-op’s partnership with Zoom has also rolled-out to towns in England, including: Bridgnorth; Hereford; Ledbury; Leominster; Market Drayton; Oswestry; the Wirral; Shifnal; Telford; Wolverhampton and Worcester, with an ambition to reach 250 stores during 2021.

The convenience retailer launched its own online shop ( in March last year and accelerated its roll-out this year as demand for online convenience grew. The Co-op is on track to offer online shopping from more than 700 stores UK-wide by the end of the year through its own online shop and with partners.

Matt Arrigonie, Co-op’s online operations manager, said: “We continue to look for new ways to innovate and expand access to our products and services to deliver a truly compelling offer for consumers. By collaborating with partners we can offer further availability, flexibility and choice to meet community shopping needs for on-demand convenience. Offering quality and value quickly, easily and conveniently is core to Co-op’s approach – delivering what our Members and customers want, when and where they need it.”

Kevin Williams, managing director, Zoom 1HR Delivery, commented: “We’re delighted to become a delivery partner for Co-op, initially working closely with 50 of its stores from this month and we look forward to the roll-out of further stores. These are challenging times, and more people have turned to placing orders online for quick, safe, convenient deliveries. Our experience over the last four years has seen us perfect the delivery service model in rural areas, and we believe this is a great fit with Co-op’s work to support its communities and to further grow home delivery capabilities to meet consumer needs and demand for online convenience – we can’t wait to safely deliver Co-op products to its Members and customers.”