CollectPlus extends parcel delivery and returns service to 5,000 stores

Manivannan: 5,000th CollectPlus store

Manivannan: 5,000th CollectPlus store

CollectPlus, the company that provides a parcel delivery and returns service through convenience stores, supermarkets and garages, reports it has now signed up 5,000 stores in its network. 

According to the company, 87% of the UK’s online shoppers are within a mile of a CollectPlus store in urban areas, and 88% within five miles in rural locations. 

The network allows CollectPlus’ 160 retail clients to provide customers with a convenient way of picking up a purchase or dropping off a return at a time that suits them.

CollectPlus said it has added nearly 1,000 stores in the past year alone, as its network continues to grow at a rapid rate. 

CollectPlus stores have the added benefit of nearly all being open early until late, seven days a week. 

With 40% of all transactions taking place outside traditional opening hours, customers can take further advantage of the longer opening hours of CollectPlus stores to drop off or pick up their items at the most convenient time for them, the company claims. This has ended the need to wait in for a courier collection or delivery, or to fit in with the restricted opening hours at post offices.

CollectPlus recently added Amazon to the list of retailers for which it provides ‘Click and Collect’ delivery to store services. The business said it has seen rapid growth in the last year with parcel volumes growing 250% and the company is now processing parcels at a run rate of 7m a year.

Recent research revealed the importance of convenient delivery to online shoppers. Over half (54%) said they would be more likely to shop with a retailer that offered delivery to a convenient collection point, thereby removing the risk of missed delivery. This rose to two-thirds (65%) amongst the under 30s.

Mark Lewis, CEO of CollectPlus, saids: “The strength of our business is its convenience, and this can only increase for a retailer’s customer base as we expand the network of stores that offer our services. Consumers expect delivery and returns services that are seamless, cost effective and that fit in with their day to day lives. Our continual focus on the expansion of our network of stores, through which people can drop off and pick up parcels, helps retailers have a greater number of physical touch points with their customers – an important point of differentiation in a changing omni-channel environment.”

Visvalingam Manivannan, owner of the 5,000th CollectPlus store, Hanging Hill Lane Costcutter in Brentwood, Essex, said: “It is very exciting to be the 5,000th store in the CollectPlus network. We’re delighted to be offering the local community a parcel service that meets the needs of their busy lives. As we provide free parking, using CollectPlus services here couldn’t be easier or more convenient for our customers. The service also provides a great opportunity for us to attract more customers and grow as a business here in Brentwood.”

CollectPlus uses PayPoint technology to power its parcel service. According to the company, this means it has much more room for network expansion as PayPoint works with over 24,000 convenience retailers in the UK. The CollectPlus network has been developed, utilising customer insights from its retail partners to identify the optimum locations for new CollectPlus stores local to retailers’ customers, it said.

CollectPlus is a joint venture between Yodel, the UK’s leading parcel delivery company and PayPoint, the leading retail payment network.