CollectPlus service reaches new milestone with delivery of 10 millionth parcel


CollectPlus, the parcel delivery and collection service, has reached a new milestone with the delivery of its 10 millionth parcel since its foundation in 2009.

In its half year figures, CollectPlus reported sales growth of 170% to £3.7m, with parcel transactions more than doubling to 3.3m. The announcement follows strong interim results from its co-parent company, PayPoint, and comes as the business increases its operating run rate to 7m parcels per year.

According to the company, the strong figures are a result of the strength and depth of its distinct products offers, with its consumer send service seeing a seven-fold increase in transactions. Additionally, demand from online retailers, looking to better align their delivery and returns offer with customers’ tastes, routines and habits, has further supported growth in the business’ Click&Collect+ and returns services, it said.

Mark Lewis, CEO of CollectPlus, said: “CollectPlus’ growth continues at a strong rate as more shoppers and retailers take advantage of the convenience and flexibility of our business and products. Our Click&CollectPlus+, which allows consumers to pick up goods bought online at a time that best suits them, has proved very popular. When combined with our other services, it is clear we have created a series of products that reflect the needs of the UK consumer today.”

Reaching the 10 millionth parcel is a major milestone for CollectPlus, which recently added Amazon to the list of retailers to offer Click&Collect+ delivery to store services, the company said. With research indicating almost three quarters (72%) of online shoppers are unwilling to travel more than five miles to collect goods ordered online, retailers are reported to be seeing the value of the CollectPlus network.

The growth has been underpinned by continued investment in CollectPlus’ network of convenience stores, supermarkets, garage forecourts and shopping centres since it was established four years ago, the company said.  

Now exceeding 5,000 outlets, an increase of over 10% in the past year, CollectPlus claims it provides customers with a network that is almost half of the size of the Post Office’s estate.

Reflecting the changing needs of busy online shoppers and small businesses, nearly all stores offering CollectPlus are open seven days a week, early until late. With 40% of all transactions taking place outside traditional opening hours, customers are taking advantage of the accessible nature of CollectPlus, to drop off or pick up their items at the most convenient time for them, the company reports.

Lewis said: “Customers now expect a seamless delivery and returns experience from their retailer. CollectPlus has responded to these customer needs with a network of local stores to offer consumers a greater number of touch points to use the service in the UK. The CollectPlus offer has also proven to be of benefit to store owners by attracting greater footfall as well as, importantly, encouraging repeat visits.”

According to CollectPlus, the average annual revenue that a shop will generate from its customers buying other goods during their visit is £1,300. With 87% of the UK’s online shoppers now living within a mile of a CollectPlus store in urban areas, and 88% within five miles in rural locations, fewer people than ever before need to wait in for a courier collection or delivery, or rearrange their schedule around the Post Office’s restricted opening hours, it said.

CollectPlus is a joint venture between PayPoint, the UK’s leading retail payment network, and the UK’s leading parcel delivery company, Yodel.