Computop offers phone payment processing support for retailers


With Monday’s Government-ordered lockdown in place, physical retailers in the UK that no longer fit in to the category of selling essential goods, face many weeks, if not months, of store closures. For some retailers, however, there is an alternative way to trade, and support to enable this is being offered by Computop, a leading global payment processor.

Ralf Gladis, CEO at Computop, said: “Those retailers selling products that usually require intensive face to face discussion, could offer telephone consultations, make use of the specialist knowledge of their employees and generate sales with customers who appreciate personal advice and who are not inclined to buy online. If they go down this route, a secure and simple payment process will also be important.“

Computop is appealing to those retailers who can successfully sell over the phone and says that there are a number of ways that they can extend the range of payment options. One of these is for retailers to accept credit or debit card payments over the phone through a Computop back-office and enter the transaction directly. Alternatively retailers can send customers a link to the payment option by e-mail after the call. All order data is already entered there, so that customers no longer need to go through a time-consuming ordering process. Instead, they only need to enter their payment data on a secure page, and the order is completed and ready to be shipped. In this way, even customers with little online affinity can contribute to the support of retail and pay securely.

For the changeover to these procedures Computop is waiving the calculation of set-up costs and the additional basic fee for all existing customers for the duration of the Corona crisis.

How these procedures work is also the subject of the current edition of Computop’s Payment Insights Podcast:—Simple-and-effective-payment-solutions-for-saving-the-revenue-at-the-Point-of-Sale-ebqqpq