Convenience chain, 7-Eleven, transforms supply chain with JDA

7-Eleven, Inc. has successfully deployed a range of JDA Software, Inc. solutions in the JDA Cloud including JDA® Demand, JDA® Fulfillment and JDA® Order Optimization to expertly manage its inventory and streamline its supply chain processes.

7-Eleven chose JDA in order to gain deeper visibility into its inventory to reduce high levels of out-of-stocks and decrease expiries while maintaining its expected 99 percent service levels. With JDA, 7-Eleven will fill each store’s perishable orders efficiently while planning for each store’s demand in multiple quantities and load types across multiple distribution centers.

“We have become a team of high-performing, value-added planning aficionados that has achieved extraordinary changes in a short period of time,” said Dean Burkett, 7-Eleven director of demand planning. “JDA has put 7-Eleven in a position to take control of our inventory, allowing us to maintain our expected 99 percent fill rates while managing our product expiry/write-offs down to one percent of our inventory holding costs.”

The deployment, which has been managed by JDA partner Cognizant for all technical aspects into and out of 7-Eleven’s main ERP system, has given the company better insight into its inventory as part of the planning process, and driven efficiencies across order planning and demand forecasting. JDA Services and JDA Cloud were key contributors to the project success, making the implementation agile and faster to deliver. Already, 7-Eleven has been able to cut order lead so stores can order items on their first order date. Overall, the deployment’s concise demand plan and more accurate inventory ordering enables 7-Eleven to be more proactive with its suppliers about reducing costs across the supply chain.

“By achieving operational excellence, convenience store retailers can gain market share, increase profitability and ultimately, enhance the customer experience” said Terry Turner, JDA president of North American retail. “With JDA, 7-Eleven is increasing demand visibility across its stores and with its suppliers. Creating one consistent view of demand and inventory across its stores and distribution centers optimizes inventory levels and increases inventory turns, while leading to higher levels of customer satisfaction.”