Costa aims to meet different customer needs with new store and services at Heathrow

Costa: new look store for Heathrow

Costa: new look store for Heathrow

Costa is planning to open a new store within Heathrow’s Terminal 2: The Queens Terminal in June, 2014. With an investment of close to £1m, the 3,000sq ft store located in international departures will be a unique store design in the Costa estate, the retailer claims.

With coffee at its heart, the design makes a clear departure from Costa’s current interiors. Energy efficient lighting and bespoke coffee flower decorative panels will clearly zone a mix of both relaxed seating and meeting areas to meet differing customer occasions. The counter and service points form a central focal point and have been designed to maximise efficiency and speed of service. A dedicated iPad station will be installed for customer use to check emails, play games and browse the web ahead of their flights.

James Hamilton, head of UK acquisitions & estates at Costa, said: “We are very excited to be bringing a bespoke store design to Terminal 2. Airport customers are looking for convenience; great coffee and food; and a quick service. By working closely with the Heathrow team we believe the new store layout will clearly reflect our travelling customer’s needs whilst creating a sleek, modern feel.”

Muriel Zingraff, Heathrow’s retail director, said: “We’re delighted to be working with Costa on delivering a new innovative store design for the new Terminal 2. The UK’s favourite coffee brand already has nine other outlets within Heathrow and has proven to be very popular amongst our travellers from all over the globe.”