Costa Coffee selects Ceridian’s global human capital management platform to manage growth


Ceridian, a global human capital management (HCM) company, is delighted to announce that Costa Coffee, the UK’s favourite  high-street coffee retailer, has chosen Dayforce to manage their recruitment, HR and payroll processes as part of a wider people management technology transformation initiative. Leveraging the expertise of Ceridian’s managed services teams, Costa Coffee will get a complete, managed solution with our award-winning technology to deliver accurate and timely pay to 18,000 employees within its UK retail business, Costa Express and support centre.

Costa Coffee’s retail team members and managers currently enjoy the benefits of Dayforce to support business-critical day-to-day processes such as scheduling, mobile shift trading, and time recording. Now, Costa Coffee will have access to Dayforce’s recruitment solution to better attract, retain, and grow talent. The retailer also plans to implement Dayforce Payroll, which combines payroll and time in one system – meaning employees are paid accurately and on time with built-in support for UK-specific requirements. 

“At Costa Coffee, we have successfully implemented Ceridian’s Dayforce Workforce Management technology to plan and optimise staff scheduling for more than 1,300 UK coffee shops across the country. This allows our leaders to focus on supporting their teams to deliver an excellent customer experience,” said Andrew Ratcliffe, head of people shared services at Costa Coffee. “The success of our initial investment with Dayforce is demonstrated by the level of user adoption we are seeing with more than 8.5 million mobile sessions in the last 12 months. With such high levels of employee adoption, extending our use of the Dayforce platform into payroll and talent management made perfect sense.”

Dayforce will help provide Costa Coffee with accurate, real-time and meaningful information to support its growth, following its recent acquisition by The Coca Cola Company. With a commitment to reduce waste, they will also be able to minimize their environmental impact by removing the need to print and distribute paper documentation.

“Costa Coffee’s decision to select Dayforce to manage its large workforce highlights the confidence the UK’s leading coffee retailer has in our team,” said Ross Tracey, managing director, Ceridian Europe. “The Dayforce single, end-to-end technology platform will bring recruitment, HR, payroll, and workforce management into a single system, helping Costa to streamline processes and remove multiple complex interfaces between older legacy solutions.”

Costa Coffee’s Ratcliffe concluded: “We selected Ceridian because of their innovative technology solution and because we have first-hand knowledge of their commitment to customer excellence, which closely align with our own values.”