Delivery specialist, Hermes, launches new returns service


Hermes, the consumer delivery specialist, has launched its 3 Click Returns Service that allows customers to manage their returns quicker than ever before, the company claims. This latest innovation from Hermes is in response to increasing demand from consumers for a fast and simple way to return unwanted items, and is also part of the company’s commitment to drive value for its retail customers, Hermes said.

All customers need to do is log onto and in just three clicks will be able to organise returning items. They simply have to enter their email address or parcel barcode(s), select their collection or drop-off preference, and print their label(s). They will also benefit from being able to return multiple parcels at once, choosing to send the items via Hermes’ three-day courier delivery or two-day myHermes ParcelShop drop-off service, which includes complete visibility with end-to-end web tracking.

In addition, the website is dual-branded, providing retailers with the opportunity for client marketing promotions. The new service went live earlier this month on the same day Hermes reached a milestone – processing its one-billionth parcel since 2007. During that time, Hermes said it has handled more than 69m returns, via its courier pick-up service and its network of 4,000 myHermes ParcelShops.

Carole Woodhead, CEO of Hermes, said: “The 3 Click Returns Service is the latest exciting Hermes product to be released during 2014, following on from our industry first Sunday delivery service. We recognise that the delivery element of the home shopping experience is key as it is a reflection of the retail brand, so innovation and quality of service continue to be our key drivers moving forward.”