DFS Furniture chooses Medallia for customer experience

Medallia, Inc., the global leader in customer and employee experience, has announced that DFS Furniture has selected Medallia as its experience management platform of choice.

“We are thrilled to work with DFS Furniture to help them deliver world-class customer experiences,” said Eduardo Crespo, senior vice president and general manager of the UK, Ireland, and the Middle East at Medallia. “Medallia’s best-in-class platform helps organisations capture key signals throughout the customer journey and influence experiences as they happen. Understanding customers and employees in real-time is essential to delivering exceptional experiences that drive meaningful business results.”

Medallia’s comprehensive platform can meet the unique needs of every department, capturing signals across all channels and bringing them together to drive transformational change through customer and employee experience. Medallia is the No. 1 enterprise experience platform and trusted partner to thousands of the largest organisations around the world, helping them increase loyalty, trust, operational efficiency, and revenue.