Dixons Carphone extends Accenture contract for system integration following merger


Accenture has announced it has extended its contract with Dixons Carphone, Europe’s leading specialist electrical and telecoms retailer and services company, to support its system integration work following the merger between Carphone Warehouse and Dixons Retail in August 2014.

Under the agreed multi-year agreement, Accenture will extend its provision of application development and maintenance services to the business. It will also help grow the group’s Connected World Services platform “honeyBee”, an industry-leading guided sales & customer experience platform that Dixons Carphone has developed in collaboration with Accenture.

Through this work Accenture will support Dixons Carphone to further develop its digital platforms to best serve its customers. This agreement will enable Dixons Carphone to reduce operating costs and accelerate digital transformation across the organisation.

Matt Prebble, managing director of Accenture’s retail practice in the United Kingdom and Ireland, commented: “Retailers must adapt and evolve constantly if they are to grow and succeed in this rapidly changing global marketplace. We look forward to helping Dixons Carphone evolve its businesses as they accelerate towards digital transformation.”

David Hennessy, IT director of Dixons Carphone, said: “This is testament to our long-established track record of successful collaboration with Accenture and we are delighted to be continuing our relationship. We are the retailer people trust to bring technology to life in a way that works for them and we are confident in Accenture’s ability to support us in the next stage of our development.”