DPD teams up with Hermes to launch a new ParcelShop-based returns service


Online retail delivery specialist DPD is to launch a new cost effective returns service in association with Hermes’ ParcelShop network.

Homecall Returns will launch today (7 October 2013) and will provide DPD customers with a local, convenient returns service utilising Hermes’ network of nearly 3,000 stores across the UK which are open seven days a week, early til late.

Customers will be able to create their own returns order using the DPD website and download a pre-populated return address label. DPD’s ParcelShop Locator will pinpoint their nearest myHermes ParcelShops, providing details of the store’s address, opening hours and the best routes to take. Participating shops include Londis, Premier, One Stop, Nisa Local, Co-operative, Spar and Costcutter as well as many local independent stores.

Parcels will be collected daily from the myHermes ParcelShop stores and sorted centrally. Recipients and retailers will be able to track all returns online using DPD’s state-of-the-art tracking software.

The deal sees DPD and Hermes extend a partnership that began in 2006.

DPD’s CEO, Dwain McDonald, said: “We’re delighted to be extending our relationship with Hermes. Their ParcelShop network offers a really simple and convenient returns service for customers, with over 80% of UK online retail shoppers living within two miles of a Hermes ParcelShop. Homecall Returns provides retailers with the added confidence and reassurance of online tracking, giving them full visibility, so that they know exactly where their returns are at any moment in time.

“Consumers are continuing to expand the range and value of goods they buy online and our response is to continue to innovate, to ensure our retailers have the best delivery service possible. Homecall Returns is a good fit with our existing Predict and Follow My Parcel services, and together they give us a truly market leading proposition for online retailers and shoppers.”

Gary Winter, sales and marketing director, Hermes, said: “Store-based returns are a very popular service with consumers and provide retailers with a really simple and effective returns process.  A slick returns solution helps retailers improve customer satisfaction levels and contribute to increased confidence to buy online, which in turn helps to drive more repeat sales.  We are dedicated to growing our network of ParcelShops and expect to have over 3,000 sites by the end of the year.”