Groupon standardises on Splunk solutions for IT, security and business operations


Splunk Inc., provider of the leading software platform for real-time Operational Intelligence, has announced that Groupon, Inc. has agreed to a multi-year Enterprise Adoption Agreement (EAA) for Splunk Enterprise and Splunk Enterprise Security (ES). The commerce leader will use Splunk products to gain Operational Intelligence across multiple teams and use cases including IT operations, security, compliance, application delivery, development and business analytics.

Groupon is a global marketplace building the daily habit in local commerce, offering a vast mobile and online marketplace where people discover and save on amazing things to do, see, eat and buy. By enabling real-time commerce across local businesses, travel destinations, consumer products and live events, shoppers can find the best a city has to offer.

“Splunk is a transformative technology that helps ensure our users experience exceptionally high-performing and secure services across all Groupon channels. Splunk solutions give us real-time insights about customer usage, behaviours and preferences so we can constantly improve our user experience,” said Pete Webb, vice president of production operations, Groupon. “We have been a Splunk customer for five years, and their technology is now core to us and their training is part of our new hire and onboarding process for all new developers and operations professionals.”

Groupon uses Splunk Enterprise across a range of operations and business use cases including infrastructure and application health monitoring, order monitoring, mobile usage, customer behaviour analysis and merchant performance.

“Retail and e-commerce companies like Groupon regularly turn to Splunk to derive insights from their massive amounts of machine data in order to transform their business operations, improve customer experiences, and secure IT infrastructures,” said Shay Mowlem, vice president, product management and product marketing, Splunk. “Enterprise Adoption Agreements help our customers increase the value they can gain from Splunk solutions with fixed, predictable costs for unlimited use licenses and are designed to benefit all organisations, from SMBs to Fortune 100 companies. We are excited to see Groupon and other organisations taking advantage of the programme and embracing Splunk as their platform for machine data and Operational Intelligence.”