As one of the biggest shopping weekends of 2014 approaches, leading online retailer Argos is predicting a UK mobile shopping frenzy this year with more visits than ever to its website and apps on Cyber Monday coming from shoppers using smartphones and tablets.
With Christmas shopping kick-starting on Black Friday 28 November, as customers seek bargains galore from the abundance of special deals this year, Argos is expecting online traffic to reach a peak on Cyber Monday, 1 December 2014. It is predicting more than five million visits to its websites and apps on the day, more than half of which will come from customers using mobile devices, at a rate of around 3,000 visits per minute as customers increasingly want to shop while on-the-go.
On Cyber Monday last year (2 December 2013) Argos said it saw over 3.6m visits across argos.co.uk, its mobile site and apps. Online visits peaked between 11am-12pm, and again in the evening between 9pm-10pm.
This year an increasing number of shoppers are turning to Argos’ mobile apps to Check & Reserve orders where items can be reserved for immediate collection from store.
In line with this, the number of Argos app downloads – currently at around 10m – is expected to increase over Black Friday and Cyber Monday.
In the spirit of its new advertising campaign, Argos is encouraging customers to GET SET for Black Friday with a special countdown clock on argos.co.uk to help build excitement for the great offers and outstanding deals they can expect all weekend across technology, toys, TV ranges and more.
David Robinson, chief operating officer at Argos, said: “Customer shopping habits are changing fast and more and more are wanting the convenience of shopping on-the-go or in front of the TV in the evening. Making mobile shopping easy has been our priority this year, and we’ve just launched our first ever Argos Collect Store at Cannon Street Underground Station for busy commuters to collect their orders on-the-go. We’ve also brought gift inspiration into the 21st century with some great new Christmas apps for smartphones and tablets.”
Argos’ 11 distribution centres covering a total of 5.4m sq ft of floor space will have 6,100 warehouse workers and 1,000 delivery drivers helping to dispatch millions of gifts over Cyber Monday and beyond, including high-demand products such as wearable technology, video games, Disney Frozen toys, Lego, hair care like the BaByliss Curl Secret, and Beats headphones, out to stores and homes on a fleet of 975 lorries and vans.
Robinson said: “The race to get top gifts such as smart watches, Disney Frozen toys and video games into customers’ hands quickly will be more intense than ever and our huge distribution operation is already gearing up. For the first time ever, 150 of our larger stores will act as mini distribution centres by supplying products to smaller stores nearby, so customers can get fast access to 20,000 products within hours wherever they are.”
According to the Adobe Digital Index, shoppers are expected to spend around £281 million this Cyber Monday, contributing to a 14% growth of online Christmas sales year-on-year.