Hicom celebrates 10th year of risk management tech partnership with Tesco

Hicom celebrates the 10th anniversary of a technology partnership with Tesco that has given access to data-driven insights that have enabled Tesco to achieve a 10% compound reduction in accidents year-on-year. 

Since 2012, Hicom has helped Tesco develop a gold standard for Risk Management and Incident Reporting to support the safety and wellbeing of its 345,000 colleagues, across 4,500 sites internationally, including Tesco UK & Republic of Ireland; Tesco Central Europe; Booker and One Stop.

The introduction of Hicom’s electronic incident reporting system, Arena, has allowed Tesco to leverage data-driven insights in a way that wasn’t possible before, by replacing paper-based accident reporting forms and manual reporting processes. The quality of this real-time data, with hundreds of data points now available in the system, has also enabled Tesco to create better safety improvement strategies from learning events and conduct investigations in a more targeted way to allow the retailer to prevent reoccurrence.

Inbuilt reporting and dashboards means that Tesco’s operators and business leaders are able to review incident trends and issues at local, regional and national levels. Additonally, reporting services provided by Hicom means that Tesco’s Group Risk Systems team sends c. 3500 automated reports each month to senior management. Finally, the Workflow and Audit functions in Arena mean that business leaders are informed anytime, anywhere an incident occurs so that welfare, prevention and investigation activities can be implemented in a timely manner. 

Tesco has rolled out Arena globally, which also means they are able to monitor and analyse incident data from one source, and its operating structure is aligned across all its territories.

Bruce Richards, consultant, Hicom, comments: “We are delighted to have been able to support such a large organisation as Tesco in its corporate ethos of putting colleague and customer safety and wellbeing first, over such an extensive period of time. The bespoke nature of the platform and Hicom’s Agile methodology of product development has been a real benefit to Tesco: we are able to engage directly and make changes very quickly – for example introducing a Covid reporting module within a matter of weeks in 2020, and the Near Miss reporting system, which sets the gold standard for accident and incident management.

“A close partnership of this kind is essential for such a fast-paced and rapidly evolving business, and we look forward to continuing this partnership into the future, with a development roadmap that already includes a range of new functionality, including a mobile app and CCTV hub integration.”