Wincor Nixdorf, a leading retail and banking IT solutions provider, has been selected by NBTY Europe to provide services for a number of its health and well-being companies, notably Holland & Barrett, GNC and Nature’s Way.
This includes an availability service for point of sale devices in 800 Holland & Barrett stores, all GNC/Nature’s Way stores and implementation services for multiple brands across the NBTY Europe group incorporating new store refit and refresh programmes, decommissioning projects and site surveys. The contract also incorporates Intelligent Build and Integration Services (I-BIS), a build, recovery and patching process developed by Wincor Nixdorf to enable retailers to manage seasonal adjustments, rollout IT systems at new stores, and recover crashed systems more easily.
As part of the availability service, Holland & Barrett, GNC’s and Nature’s Way point of sale devices will be connected to Wincor Nixdorf’s eServices platform to enable remote monitoring 24/7. This innovative solution enables fast resolution of minor incidents that can be fixed via a remote reboot and for more serious incidents it allows the team to identify the issue so that the engineer is prepared when they arrive. This avoids costly downtime and helps avoid disruption to business-as-usual and the customer experience.
NBTY Europe selected Wincor Nixdorf due to its competitive service model, its global model, its ability to provide genuine end-to-end IT solutions and its ability to scale its operations and tailor its solution model to suit NBTY Europe, the company said. The team said it was also impressed by Wincor Nixdorf’s proven track record in delivering high availability to its existing retail and retail banking customers.
Fiona Llewellyn, director of IT at NBTY Europe, said: “We work in a competitive market and it is crucial that our IT systems don’t cause disruptions to business as usual – with Wincor Nixdorf we are confident that we can achieve high uptime of our IT systems to create a great shopping experience for our customers. What’s more, we were impressed by Wincor Nixdorf’s end-to-end capability and can see how this can reap benefits for our business. The final decision was also based on culture – we can see that Wincor Nixdorf’s culture, capability and passion fits that of NBTY Europe and we believe this is important to building a long-term partnership.”
Paul Fisher, managing director, services at Wincor Nixdorf, said: “We are delighted that NBTY Europe has selected Wincor Nixdorf to provide availability services, implementations services and professional services for a number of its brands including Holland & Barrett and GNC. We have a broad portfolio designed to support retailers’ end-to-end IT infrastructures and we are looking forward to using our proven capabilities and expertise in the retail industry to enhance business operations across NBTY’s store network.”