The Very Group, the UK’s largest integrated online retailer and financial services provider, has hired Paul Hornby as digital customer experience (DCX) director. He will join in January 2021 and report to chief technology officer (CTO) Andy Burton.
Hornby, who previously held roles including head of e-commerce and head of transformation at The Very Group, will re-join the company from Matalan, where he was e-commerce director for three years. During that time, he led Matalan’s digital transformation, working closely with all areas of the business.
As DCX director, Hornby will lead a range of product-focussed agile squads with the goal of giving customers a truly seamless digital experience across mobile and online.
Hornby said: “I can’t wait to re-join the team and get started. The Very Group is a special business for me, and it has exciting plans for the future with more people shopping online than ever before. By continuing to develop an outstanding online experience, we can help to attract and retain even more of these new customers.”
Andy Burton, CTO at The Very Group, commented: “We’re delighted to welcome Paul back. He’s an exceptional leader, strong technically and knows how The Very Group ticks. He was responsible for some standout innovation first time around, and I’m confident he’ll lead the team to even bigger improvements to the customer experience this time.”