House of Fraser e-fulfilment operation wins RoSPA’s prestigious Gold award

House of Fraser’s national e-fulfilment operation in Milton Keynes – managed by Norbert Dentressangle – has been awarded RoSPA’s prestigious Gold award.

Safety Awards are internationally recognised and offer organisations and operations an opportunity to prove their ongoing commitment to raising health and safety standards

Having made its first ever application for a RoSPA award in 2013 and achieving an impressive Silver, the Health and Safety team have since introduced a range of new initiatives designed to further improve the site’s safety performance, with a particular focus on hazard reporting.

Colleague engagement and education have also been addressed through Q&A sessions and the communication of key health and safety information through a range of media and channels including video, RSS feeds and the site’s internal TV network.

As a result, the site achieved zero RIDDORS in 2013 and has recorded almost 600 days since the last reportable incident.

The operation has also recently been shortlisted in the Warehouse Operations category of the Chartered Institute of Logistics’ Annual Awards for Excellence and in two categories of the European Supply Chain Excellence Awards (E-Fulfilment and Retail and E-tail).

Norbert Dentressangle was appointed to manage House of Fraser’s dedicated e-commerce warehouse in Milton Keynes in early 2012.

Since then, the two companies have worked in partnership to develop a joint culture within the fulfilment centre to support House of Fraser’s vision to “be the premium department store of choice and make every customer feel like a VIP”, in tandem with building the capability to manage massive growth in online sales.

Court Swan, Norbert Dentressangle’s House of Fraser account director. said: “This is a fantastic achievement and a real team effort, allied to a year of innovation, improvement and phenomenal growth.

“House of Fraser and Norbert Dentressangle have adopted a one team culture at Milton Keynes and are committed to providing the best and safest working environment for every member of ‘Team MK’. In addition to the improvements being delivered by the health and safety team, increased automation and improved operational process flows in the warehouse are not only increasing capacity but also reducing pedestrian movements, while a complete redesign of the site’s packing stations, based on input from our colleagues, has improved both efficiency and safety.”

This change management approach is part of the ‘AccelerateMK’ programme – the journey House of Fraser and Norbert Dentressangle are embarking on together with the future in mind.