IMRG’s online retail sales forecast for the Black Friday period 2019 is for growth of 2-3%, but with a very real possibility it could be flat. IMRG’s December online retail forecast is for growth of 1-2%.
Andy Mulcahy, strategy and insight director, IMRG, said: “It won’t have escaped many people’s notice that 2019 has been a pretty tough year for retail. The problems on the high street are well documented, but online sales growth has been very subdued too.
“At the start of the year, IMRG predicted that the online retail market would grow by +9% in 2019. With nine months’ worth of data now in, the year-to-date figure (Jan-Sep in 2019 vs same period in 2018) is currently sitting at +4.9%. Now we are well and truly into the peak trading period of the year, where many retailers expect to make around a quarter of their annual sales in just two months, what are the chances that Black Friday – and Christmas more broadly – are going to bring a turnaround in fortunes?
IMRG’s Black Friday forecast
“In short, it’s difficult at this point to see how the peak trading period is going to be anything other than weak from a revenue perspective, and may potentially even be completely flat.
“The below chart shows year-on-year growth rates for online sales (from a sample of 210 retailers in the IMRG Capgemini Online Retail Index) in 2018 (blue line) and 2019 so far (orange line).
“In 2018, growth was strong in the first half of the year, before falling away in the second half. Comparing the first half of 2019 with that of 2018, the growth rates mirrored each other reliably. For example, where the rate was high in March 2018, the rate in March 2019 was relatively low owing to the higher year-on-year benchmark. However, this pattern ended in the second half of 2019. Growth rates were against lower comparators from 2018 which should have meant stronger 2019 growth, but this didn’t happen. Instead, growth in September 2019 approached zero, with 9 of the 15 categories IMRG tracks reporting negative growth.
“In fact, with the exception of beauty, growth for every sector is currently tracking behind where it was at this point last year (Jan-Sep). Shopper demand seems to be very suppressed.
“Focusing on the data for the purposes of a forecast, IMRG anticipates growth of just 2-3% for the Black Friday period (defined as an eight-day period running from 25 Nov through 2 Dec). This represents the lowest forecast we have ever put out for a major online sales event before but, given the myriad problems retail is currently experiencing, there seems a very real possibility that sales could well be flat or even negative.
How has November started?
“Throughout the whole of November, IMRG tracks 300 retail sites – monitoring the rate of headline discount that is on offer, how widespread the discounting is, when Black Friday-specific campaigns are switched on, etc. This allows us to cross-reference this promotional activity with sales performance.
“While very few retailers tend to launch their official Black Friday campaigns this far away from the big day (29 November this year), it is telling to note the level of discounts that are already available before the ‘core discounting period’ arrives. On the first Monday of the month (4 November) for example, 7 of those 300 already had Black Friday campaigns live. However, a further 138 had non-Black Friday discount campaigns live, many of which were offering very high rates of discount.
“The exact timeframe that ‘the Black Friday period’ occupies has also gone through some shifts over recent years: it started out as being a day, then a weekend, then a week and, in some cases now, a month. We have even seen a few campaigns that soft-launched in July (‘Black Friday come early’), just for a weekend or so, but these were few in number.
“Irrespective of how it has shifted, the distribution of revenue across the four weeks of November has remained almost entirely static, with 35% of sales falling in the week featuring Black Friday in both 2017 and 2018.
“What happens over the Christmas period more broadly has become heavily dependent on Black Friday trading. If we define the core trading peak as covering November and December, the below chart shows the impact that Black Friday has had on December sales volumes. It shows the month-on-month growth between October, November and December for the period 2013-18. Where volumes used to rise moving between November and December, there is now a clear pattern of decline (in 2018 for example, sales revenue fell by -15%).
“While they are considered separate events, the proximity of Black Friday to Christmas – particularly with it falling so late in the month this year (29 November) – does mean they have to be assessed together to understand how successful (or otherwise) the overall Christmas trading period was.
“Black Friday will serve as a strong indicator of seasonal shopper demand this year, but, even if growth comes in as expected, December is still only likely to just about manage positive year-on-year growth. IMRG is forecasting growth of 1-2% for December, which is even lower than it looks at first glance, as this is in comparison to the very weak growth of last year (just +3.6%), which was the lowest for the month of December, ever.
What is actually causing the current downturn in retail?
“Not a short list. In no particular order, all of the following issues are potentially exerting some negative influence over retail:
- Shopper confidence – there are a number of reasons why shoppers are proving unresponsive to retailer campaigns, but the primary one is likely to be related to the number of prominent retailers who have gone into administration, closed stores, or reported falling sales. People are reluctant to buy higher-cost items when they have concerns over whether the business will still be around to fulfil their order.
- Stuck in discounting – linked to that point, there has been a general dependence on discounting since summer 2018 to drive sales growth. As so much of it has been going on for so long, plus with sales being subdued, some retailers will probably be forced to go harder and deeper than they would like, which, in turn, puts pressure on their competitors to follow suit.
- Spend on other areas – there have been suggestions that potential customer spend is being diverted into other areas, such as entertainment and leisure. This has not been comprehensively proven one way or the other, but remains a possibility.
- Lack of new tech – when new devices gain traction for online retail conversion, they tend to create new contexts for engaging with retail sites, which drives sales growth. Smartphones and tablets both did this. At the moment there is no new device, and while voice assistants have potential, they have not reached a level of retail-use adoption yet.
- Environment – a tough one to quantify perhaps, but the intense media focus on the environmental footprint of retail must be influencing shopper behaviour at least to some extent.
- Brexit – there are a number of potential business impacts caused by the ongoing uncertainty, but tying up investment that might otherwise have been used to improve customer experience would be the important one here.
What are the chances things could suddenly turn around?
“Sales growth for the Black Friday period last year (which, by our definition, ran for eight days from Monday 19 November through Monday 26 November in 2018) was underwhelming, with online retail sales up +6.8% against a forecast of +12.5%. The actual day of Black Friday occurred early in the month, before many people will have been paid; this year Black Friday is on 29 November, so there is a possibility the timings may work better for shoppers.
“As demand has been low, many retailers will also be carrying a lot of excess stock, meaning that there may be notably more deals available; a greater variety of offers could stimulate more purchases.
“However, a decent Black Friday trading period, while representing a very big retail event, is unlikely to herald a fundamental turnaround in retail’s fortunes: it is too dependent on heavy discounting to restore customer confidence and demand to healthy levels again.
“Given how weak demand has been throughout 2019, it seems highly unlikely that Black Friday and Christmas are going to turn retail’s fortunes around.”