John Lewis Partnership selects Capgemini to deliver specialist application services

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The John Lewis Partnership has today announced that Capgemini, a leading global consulting, technology services and digital transformation company, has been selected to provide specialist IT application services to support the Partnership’s technology systems and business processes. 

This partnership forms an integral part of a newly created Technology and Change function which has been evolving over the past 18-months and will now better support the Partnership’s business strategy and enable it to respond more quickly to the digital demands of customers and its staff, known as Partners.

Capgemini will support the Partnership’s core operational IT application services used across the technology estate to run the business such as trading, supply chain, finance and personnel systems and core enabling services like integration and information. The agreement will consolidate a range of existing supplier activities into one strategic relationship, ensuring the Partnership can benefit from new operational practices and technologies and that the maintenance of applications are supported and running to agreed performance indicators. 

As part of this new relationship, 111 non-customer facing John Lewis Partnership Partners are expected to transfer to Capgemini later this year under the Transfer of Undertakings Protection of Employment regulations (TUPE). 

Going forward, the new Capgemini team will work closely with the Partnership’s Technology & Change function that will comprise, once the reorganisation has concluded, of approximately 700 Partners across various teams that include architecture, technology, infrastructure, security and change.

Mike Sackman, chief information officer at the John Lewis Partnership, said: “This new agreement represents an important development, both in the Partnership’s long standing relationship with Capgemini as well as the evolution of our Technology & Change team, as we become better equipped to support the Partnership’s future business strategy. We continue to value the ongoing support and commitment from our wider supplier base but in this particular selection process it was evident Capgemini will provide the Partnership with the necessary thought leadership and change support to allow us to further develop our customer propositions.”

Mike Petevinos, executive vice president, head of consumer products and retail, Capgemini UK said: “We are delighted to have been selected as the strategic application delivery partner for the John Lewis Partnership, one of the world’s most iconic retailers. This opportunity strengthens our existing relationship and I am confident that the combined talents and assets of our organisations will support the Partnership to continue to delight its customers and meet the demands of a continually evolving retail landscape. We believe our joint success is founded not only upon our combined capabilities but, importantly, on the shared values and strong cultural match between our two organisations that fosters a culture of team spirit, transparency and innovation.”