John Lewis rolls out Itim invoice matching solution following success at Waitrose


John Lewis is rolling out the specialist invoice matching engine from retail solutions specialist Itim following success at its sister company Waitrose. 

Didos was introduced at both John Lewis and Waitrose as a single goods for resale (GFR) invoice processing system to enhance the John Lewis Partnership’s invoice processing, and significantly cut costs and improve efficiency. 

It is described as the de facto standard for invoice matching, automatically approving most invoices for payment, eliminating supplier overcharges and providing controlled methodologies for handling any invoicing and receipting errors that may arise.

JLP said it wanted to overcome technology restrictions and implement a single invoice processing system to combine its operations and benefit from the automated functionality that Didos provides. Retailers that process large volumes of invoices save money from day one by using Didos and are also able to deploy their resources much more efficiently, the company claims. 

Simon Fulford, project lead analyst at Partnership Services, the business services division of JLP, said: “The rollout of our 3,500 Waitrose suppliers was extremely successful last year and we are now in a position to migrate our John Lewis suppliers to the new system. We have been piloting a small number of John Lewis suppliers over the last three months and have processed a large number of their invoices through the system over this short period.” 

“The implementation so far has gone smoothly and we are extremely happy with the ease of use. Didos is proving to be a great improvement to the way we handle invoices in and out and is living up to what Itim promised it would deliver. We have a real appetite to get this rolled out to all remaining suppliers across both divisions. We are experiencing a significant reduction in time spent processing invoices and the feedback we have had from the administrators is very positive considering they were using systems that had been in place for over 15 years. Using Didos will translate quickly into bottom line benefits across all areas of the John Lewis Partnership.” 

Didos will replace four systems currently used for GFR invoice matching. These existing systems have been active since the mid 1990’s and have processed millions of invoices but run on a technology that is no longer supported and is expensive to maintain. 

Ali Athar, chief executive officer, Itim said: “That a retailer such as the John Lewis Partnership should choose Didos is a huge endorsement of our approach. Invoice matching is one of those rare solutions that deliver value immediately and visibly, exactly what retailers are looking for in this tough environment.”