Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has expanded its partnership with Kingfisher plc, a leading home improvement company in the UK and Europe, to provide consolidated application management and infrastructure support services, to accelerate the retailer’s transformation to be a digital first organization.
TCS has been a strategic application services partner to Kingfisher since 2012, and has leveraged its comprehensive portfolio of business and technology services and solutions to enhance the retailer’s customer and colleague experience and help drive its growth and modernisation agenda across various lines of business.
As part of the expanded partnership, TCS will use its Machine First Delivery Model (MFDM), powered by its closed-loop, autonomous enterprise software – ignio, to harness the power of machine learning and AI to improve agility, ensure faster speed to market and enhance operational resilience. The award-winning ignio software will orchestrate data across the value chain and augment human teams, enabling best in class business systems operations and providing exponential business value.
Andy Wolfe, Group CIO, Kingfisher plc, said: “We look forward to continuing our strategic partnership with TCS and accelerating our aspiration of becoming a digital first retailer by leveraging their deep contextual knowledge of our business, global Retail industry experience and their expertise in the next generation technologies.”
“We are pleased to be the strategic partner in Kingfisher’s continuing digital transformation journey. With the combinatorial power of our Business 4.0™ framework and deep contextual knowledge, we will help Kingfisher innovate faster, deliver superior customer experience, and drive growth,” said Shekar Krishnan, head, retail – UK, TCS.