Kronos Incorporated has launched Workforce Dimensions, a new workforce management solution, that represents the next generation of workforce technology. Every dimension – the underlying architecture, user experience, functionality, integration, data access, delivery and support – is designed to help optimise retailers’ most valuable resource: their people.
The solution provides a fully responsive UI and the same engaging user experience across phones, tablets, and desktops – allowing employees and managers unprecedented control over how they want to consume information. Users can create a personalised experience, benefit from one click actions to make common workflows simple and use collaborative self-scheduling tools to express where, when, and how much they want to work. This advanced functionality is especially relevant for the retail sector, in which employees require control over shift swapping for example.
As well as transforming the employee experience, Workforce Dimensions also revolutionises the role of the frontline managers through artificial intelligence, advanced machine learning and real-time, embedded analytics. Workforce management practices are streamlined to deliver insights that help managers make better business decisions and work smarter. This is achieved through AI algorithms providing proactive insights and recommendations before potential issues negatively affect engagement and the bottom line. From proactive reporting and personalised data views to advanced analytics and self-learning applications based on true data science, Workforce Dimensions has the predictive capabilities required to make smarter, faster business decisions.
As an example, daily, time-consuming decisions such as volume forecasting are automated, with the accuracy of volume forecast improving by as much as 25 percent. For retailers, this has a huge impact, enabling frontline managers to deliver strategic labour insights to their organisations, dramatically increasing the time they spend on more strategic initiatives.
Workforce Dimensions is the industry’s first workforce management cloud platform designed specifically to meet the challenges of today’s global enterprises. It is built on the Kronos D5 platform, an innovative open API cloud architecture designed from the ground up to handle the massive real-time computational challenges of processing global enterprise workforce management data in real-time.
“Workforce Dimensions fundamentally reshapes the relationship between employees and the organisations where they work – creating new levels of collaboration that were never thought possible. Technology is changing the future of work, and Workforce Dimensions is changing the future of workforce management,” says Aron Ain, CEO, Kronos.
Through the Kronos Workforce Dimensions Marketplace, retailers are able to integrate the suite with the likes of Microsoft Outlook, Microsoft Teams, Google Calendar and Google Sheets. An example of a marketplace application includes a conversational chatbot for Microsoft teams that allows employees and managers to request and review time off, check schedules and punch histories, quickly locate employees and more easily complete other daily activities. Similarly, an integration with Microsoft Outlook lets employees and managers submit, review, and approve time-off requests and timecards directly from Outlook and frontline employees working different shifts each week will never worry about being late again with the ability to sync their schedule with Google Calendar.
In addition to innovative product extensions, the Workforce Dimensions Marketplace includes pre-built integrations with NGA Human Resources, Oracle, and SAP SuccessFactors. These proven integrations accelerate deployment to realize faster time-to-value and provide a true, end-to-end global human capital management solution via real-time data sharing. To support organizations seeking a third-party partner to assist with the development of customized Workforce Dimensions applications, EPAM, Objectiva, and Softserv have joined the Workforce Dimensions Technology Partner Program to offer their expertise with the Workforce Dimensions Developer Portal and open APIs.
Mark Smith, CEO and chief research officer, Ventana Research adds, “The introduction of Workforce Dimensions represents a significant milestone for Kronos’ 40-year journey. The new platform and applications combines the company’s workforce management market leadership with a brand new, intelligent and smart cloud computing platform that leverages artificial intelligence, machine learning, and embedded analytics to help everyone – from management, managers, or front-line workers – make better, faster decisions. An open API ensures Workforce Dimensions is extensible, configurable, and will benefit from future innovations, while a mobile-first design will empower everyone to truly work anywhere, from anytime, on any device.”