Marks & Spencer digitally transforms HR strategy to enhance business agility

Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has helped Marks and Spencer (M&S) digitally transform its HR function and align its future business goals and HR strategies to deliver a modern, digital employee experience.

Having embarked on a digital-first journey, M&S was looking to adopt innovative technology solutions to enable simpler and harmonised business operations and HR processes and offer world-class employee experiences.

TCS has been a strategic partner to M&S for over a decade and has played a key role in numerous business-critical technology and transformation programmes. The retail giant chose TCS to drive its HR transformation journey as well. TCS consultants leveraged their deep contextual and functional expertise to design business processes and experiences aligned to the needs and expectations of today’s workforce. Using those blueprints, the team built a modern, flexible, and scalable cloud-based solution using the Oracle HCM suite.  

As part of the programme, TCS migrated 27 million records of M&S employees working across 1,450 locations in the UK, and enabled seamless, secure data connects across the landscape.

The transformative solution empowers the workforce with anytime, anywhere, intuitive self-service capabilities, improving the overall experience. This allows HR operations teams to focus on other value-adding activities, driving up their productivity. TCS’ solution has enhanced operational resilience and business agility, and equipped M&S to manage its growth.

“TCS’ transformation readiness-led approach helped us prepare, plan, and successfully deliver our HR transformation programme and improve the employee experience. TCS has a deep understanding of M&S’s business, and this helped us to meet the business objectives of our HR transformation,” said Mark Dickson, CTO Group Support, M&S.

“We are delighted to have partnered with Marks and Spencer in their digital transformation journey to successfully build a future-ready workforce solution. The new HR solution is better aligned with the business and leverages their Digital First philosophy to drive leaner, more resilient operations, elevating the colleague experience and supporting M&S’ future growth,” said Abhijit Niyogi, Vice President and Business Unit Head – Retail UK & Europe, TCS.

TCS’ Consulting and Service Integration group offers a full suite of HR transformation solutions and services, including advisory services, platform solutions, HR service delivery and people analytics. TCS leverages its vast experience of implementing industry leading products for leading enterprises across the globe to help customers transform through human centric design, process maturity assessments, product evaluation, technology rationalisation, complementing customer’s business case and transformation roadmap.

TCS’ transformation solutions are built on contextual knowledge, technology best practices and a robust change management framework to enable enterprises to embrace digital technologies confidently and thereby build an agile, productive, and future-ready workforce.