McDonald’s changes free wifi provider to O2 as customer usage soars

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750,000 customers log on in McDonald's restaurants each month

750,000 customers log on in McDonald's restaurants each month

McDonald’s is changing its free wifi provider in its UK restaurants to O2 from The Cloud in a new five-year deal.

The switchover at McDonald’s 1,200-strong chain will be in time for this summer’s Olympic Games.

McDonald’s has been a pioneer in the provision of free, mass Wifi since 2007. In January 2012 the restaurant chain became the first company to gain accreditation from Mumsnet as a Family Friendly Public Wifi provider.

Supported by O2 Wifi, McDonald’s customers will be able to access a free, fast and easy-to-use service, according to O2. 

Customers need to sign-up once and can then use the simple and secure service in any McDonald’s restaurant, or any of O2’s Wifi hotspots. Access is free to both O2 and non-O2 customers 

Mark Fabes, IT director, McDonald’s UK said: “When we launched our wifi service in 2007 McDonald’s became the UK’s biggest provider of free wireless internet access. Since then usage has soared, with growing numbers of professionals making use of our restaurant Wifi for business meetings and remote working, as well as families and individuals being able to use the network to check emails, shop online or keep up to date with the latest news.

“Recent figures showed a staggering 750,000 McDonald’s customers are logging on in our restaurants each month and we are always looking for ways to improve our customer experience. For the 2.5m people we serve in our restaurants each day we believe O2’s mobile expertise and enhanced quality of network connectivity will deliver a fast, safe and secure service for our customers to use when they visit us.”

Gavin Franks, managing director of O2 Wifi, said: “A year ago we set out our ambition to transform public Wifi in the UK by offering a fast and reliable public wifi connection that is genuinely free for all, no matter which mobile or broadband provider they are with. This announcement builds on the significant partnerships already secured by O2 Wifi in the past 12 months, enabling millions of people the length and breadth of the UK to access the internet for free whilst on the move.”