The MetaPack Group, a leading provider of e-commerce technology for delivery services, has announced the next Delivery Conference will take place on 3 February 2015 at the Westminster Park Plaza in London. The event, which attracts the top influencers from the retail industry across Europe, will showcase how retailers can encourage collaboration and innovation in the retail industry and use delivery to generate repeat purchase and loyalty as well as provide better customer experience.
Each year the Delivery Conference attracts the best of the retail world and has a higher retailer to non-retailer ratio than any other industry event in the UK, organisers claims. Last year the event was attended by more than 1,000 people from the retail industry. Speakers at this year’s event include John Roberts, founder of AO.com; Dino Rocos, operations director at John Lewis; Brian McCarthy, home delivery director at the Home Retail Group; Jay Klauminzer, vice president at Groupon Goods, EMEA; and Chris Haighton, head of supplier relationship management at Shop Direct Group.
Delivering choice in a customer centric world will be the key theme of the 2015 Delivery Conference, with a particular focus on the impact of delivery on customer loyalty and on the latest developments and trends in delivery services from a pan-European point of view.
UK and European retailers are increasingly adopting multi-carrier delivery strategies to provide consumers with better choice and control over their delivery experience. A recent study, conducted by Forrester Research and commissioned by MetaPack, revealed that 85% of UK retailers reported measurable improvement of customer satisfaction as a result of offering multiple delivery options.
“The Delivery Conference attracts the best voices in the retail industry and offers a great opportunity for attendees to stay on top of the latest e-commerce trends,” said Patrick Wall, CEO of MetaPack.
“As retailers are increasingly investing in improving delivery experience, understanding where the industry is going and how to meet emerging customer demands is key to remaining competitive in the eCommerce market.”
MetaPack works with over 80% of the top online UK retailers to help them provide the best delivery experience for shoppers. Backed by Index Ventures, MetaPack has experienced more than 50% annual growth for six consecutive years and continues to drive innovation in delivery services.