Michael Kors selects Aptos ONE platform for next-generation customer engagement pilot


Aptos, Inc., a recognised market leader in retail technology solutions, has announced that Michael Kors has selected to pilot Aptos ONE, the industry’s leading cloud-native, microservices-based retail platform.

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, MICHAEL Michael Kors and Michael Kors Mens, including accessories, ready-to-wear, footwear, wearable technology, watches, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world. In addition, Michael Kors operates digital flagships across North America, Europe and Asia, offering customers a seamless omnichannel experience.

With Aptos ONE, Michael Kors will benefit from breakthrough technology that allows customer transactions to be processed anywhere on locally resilient mobile devices – without the need for costly store servers. The platform provides a performant environment when connectivity is suboptimal or even non-existent with native local business logic and automated data synchronisation.

“While the initial pilot deployment is focused on making the sale anytime and anywhere with a mobile device, ultimately we will be looking at how the Aptos ONE Platform can create a foundation to innovate faster, unify and streamline core commerce and customer enablement capabilities, and differentiate the Michael Kors shopping experience in a way that is unique to our brand,” said Dave Kardesh, CIO at Michael Kors.

“When Michael Kors is evaluating technology investments, we ask ourselves if the potential innovations will improve the experience for our customers and our associates, and if it will empower our business to better adapt to change,” added Kardesh. “When evaluating Aptos ONE, the answer to these questions was a resounding yes. We were impressed at how the Aptos ONE Platform sits alongside and augments our current Aptos Store point of sale system to create a flexible, extensive and scalable technology ecosystem with a cloud-native, API-driven approach to deploying enterprise class software.”

According to Noel Goggin, Aptos CEO and culture leader, the introduction of Aptos ONE reflects that in today’s retail environment, the retailers that will succeed are those that can innovate at the pace of consumers’ shopping and social patterns.

“With Aptos ONE’s flexible deployment models, shared microservices, dynamic application updates and real-time platform management tools, retailers will finally be able to keep up with consumers’ evolving expectations,” said Goggin. “The Aptos ONE journey has been exciting, and we are thrilled to add another world-class brand like Michael Kors to the platform.”