Ingenico Group, the global leader in seamless payments, is proud to announce its new partnership with high-street retail icon, M&S. Both companies will work together to implement a new payment service that will encompass all M&S customer touchpoints and digital channels, which are critical to supporting its sales and customer experience ambitions.
The new world of commerce
Over the past few years, retail has undergone extensive and rapid change. The requirement for retailers and merchants to deliver on their omnichannel promise and meet consumers expectations has become crucial to achieving success in this new world of commerce. For Ingenico, these changes mean the ongoing delivery of innovation which is at the heart of all the solutions the Group develops for its customers and end-users. With consumer behaviour dramatically evolving – thanks to more and more complex omnichannel journeys encompassing instore, online, mobility, and self-service – merchants need to provide simple, efficient and frictionless payment solutions to answer consumer demands, without compromising the speed of service speed, time to market or security.
Ingenico’s payment platform will provide M&S customers with an innovative payment experience, allowing them to pay wherever and whenever they want using their preferred method and sales channel. Ingenico’s platform will also enable M&S to better understand its customers and ultimately increase sales through meaningful insight. This will enable the company to tailor its offers, enhance its omnichannel shopping experience, and ensure that the payment process follows every customer journey.
A leading-edge security solution
The Ingenico solution will help M&S reduce its costs and PCI complexity, utilising the latest in leading-edge security technologies to protect customers. Ingenico PCI PTS 5 hardware will be rolled out across the M&S estate, with the very latest Point-to-Point Encryption (P2PE) technology implemented, connected to an instore and online PCI DSS platform to ensure customer data is secure.
M&S selected Ingenico as the market-leading provider of secure payment solutions and for its proven track record of delivering complex, robust, reliable and secure solutions for the biggest and most demanding global brands. Ingenico is also able to take full accountability for the payment service and the performance of the new devices as a result of operating its own service and repair centres.
Paul Airey, head of retail technology at Marks & Spencer, said: “As part of our transformation efforts it’s vital that we’re working with the right partners who can help us improve both the online and in-store experience for our customers. Seamless payment is a crucial part of the customer journey so we’re pleased to be working with industry-leaders Ingenico. Introducing this technology will ultimately enable us to introduce further innovation as part of our digital-first strategy and we’re looking forward to working together.”
Guillaume Pascal, EVP enterprise retail business unit at Ingenico Group, added: “Over the past years, consumer behaviours and expectations have changed radically. As a proactive and innovative partner, we help retailers to transform accordingly their customer journey. For that reason, we are confident our payment platform will support M&S to go further in enhancing its engagement with its customers. Ingenico Enterprise Retail is thrilled to have been chosen as the payment partner of M&S!”