M&S selects Global-e to support international online sales growth

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Marks & Spencer renewed and extended its partnership with leading cross-border e-commerce solutions provider, Global-e, to help support its online international sales growth ambitions.

This partnership forms part of M&S’ wider strategy to drive online international growth and further enhance its online sales in key international markets.

M&S will continue to utilise Global-e’s technology solution to provide consumers in international markets with a seamless localised shopping experience, tailored to the retailer’s marketing strategy in each market, whilst maintaining M&S’ high standards of customer service. Global-e’s comprehensive solution ensures that M&S offers all visitors to its owned ecommerce sites a localised storefront and checkout, supporting 95 currencies, 21 languages and over 50 local alternative payment methods, guaranteed import duties and tax calculation and real time pre-payment options, complemented with a variety of shipping options, such as Cash on Delivery, catering to shoppers’ needs in different markets.

Debbie Havekin, head of international e-commerce for M&S, said: “As we transform M&S we’re committed to growing our online international business by offering our customers around the world a great online shopping experience. Global-e has been an invaluable partner over the past three years by helping us to achieve a significant uplift in cross-border online sales. Their combination of advanced localisation technology capabilities, cross-border expertise and local market knowledge, allows us to be flexible in response to various market conditions and regulations, as well as local shoppers’ preferences.”

Nir Debbi, co-founder and CRO, Global-e, said: “We highly value our partnership with the iconic M&S brand. The rapid increase in the number of consumers across the world shopping online from cross-border websites provides an unprecedented growth opportunity for UK retailers and brands. Marks and Spencer is the perfect example of how leading high street brands can extend their reach to cross-border e-commerce, while maintaining the excellent customer experience they provide in the UK.”